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Suburban Toyota of Troy

(1,468 reviews)
Visit Suburban Toyota of Troy
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00pm–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 10:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (844) 338-9645 (844) 338-9645
Used (844) 338-9733 (844) 338-9733
Service (844) 339-0023 (844) 339-0023

Reviews

(1,468 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.

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Very Attentive

Despite thinking that we were going to buy a sedan, we changed our mind at the last minute and bought an SUV. Leng rolled with the punches and helped every step of the way.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Leng and we look forward to serving you again in the future!

Good experience

Ray was very professional. Easy to purchase. Knows his product and understands the process. He worked with my son and treated him fairly. Ask for Ray

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  • Overall experience 5.0
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Dealer response

We are happy your son had such a great experience at our dealership with Ray. Customer service is our number one priority and we look forward to serving him again in the future!

Enjoyable Buying Experience

Lazer was a great salesman and was very knowledgeable in the vehicle I bought. He did not pressure me at all, and went above and beyond so I got the best deal possible.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

We are so happy Lazer was able to make your car buying experience a pleasurable one! Congratulations on the new vehicle and we hope to serve you again in the future!

Started with the service department and now...

I had my grandmothers Toyota RAV4 and although it was a troubled car, the service department was great! They explained everything thouroly and did everything possible to help any situation. When it was time to get rid of the car, the dealership offered me the best price for my car in cash and I leased a new Camery from Ray Sadler. He gave me an unbeatable price on a lease and I was sold. I do not have a negative thing to say about the dealership or anyone in it. 10/10

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new Camry and your experience with Ray met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

Toyota Highlander

Great service. Leng was very helpful throughout the entire process. Very happy with the car. Looking forward to the winter in a safe, comfortable vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
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  • Overall experience 5.0
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Dealer response

Stephanie, congratulations on the new Toyota Highlander! We are always happy to hear from satisfied customers such as yourself and we look forward to helping you with the next one!

Great Car and Customer service

Had nice experience buying a used car. I purchased used Car that is running great and appreciate customer service. Thanks to Leng for a good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Leng and we look forward to serving you again in the future!

Awesome service

Leng was very knowledgeable and helpful. It was a pleasure working with her to purchase our car. Everything went smooth and as expected. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thank you for the feedback! It's great that Leng could make your experience so positive and we look forward to working with you again!

Fast and efficient

The dealership was very well kept and service was fast. The moment we walk in the door we were welcomed by one of the sales man Ray Sander. I ask if the 0% apr was still available he show us the a few cars but the 2017 Toyota Camry was what I was looking for. Long story short the finance was quick got the car the same day. Great dealership great experience

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

We always appreciate positive feedback and we are happy to hear Ray met all of your car shopping needs when you purchased your new 2017 Toyota Camry. We look forward to servicing your vehicle and helping you out with the next one!

Dealer response

Thanks so much for the great feedback and kind words! Enjoy your new Camry in good health!

Ray sadler

Leased a car with mr ray Sadler her He later truly exceptional He is honest knowledgable The dealer shi in general is totally welcoming and this my fourth car from them I thanks them all

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thanks for the feedback and continued business! It's great that Ray has continued to provide you with excellent customer service and we look forward to that continuing next time you stop in!

Very good experience for buying a Camry

Very good service, The price is quite fair. Help me a lot. Include insurance service. I went their at five pm, so they help me complete the delivery in two hours, everything is quickly done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

We are so happy we were able to make your car buying experience a pleasurable one. Congratulations on the new Camry and we hope to serve you again in the future!