Reviews
at least its Christmas.
Really nice Toyota dealership for this area. The staff seems to change like the seasons up in the service lane but they have great Master techs that take good care of my Avalon. Mitchell did great. The only thing that kind of bothered me is there was a service advisor up front, she seemed a little discombobulated, as more overwhelmed and frustrated then eager to offer customer service. Ashley tried to reject my service appt as she stated they were too busy. But mitchell steped up and helped me.out. Merry Christmas.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Tony, thank you for the feedback! We are glad to hear that Mitchell was able to get you in and made your experience with our service department a positive one. We look forward to working with you again in the future, and have a Merry Christmas!
Customer
I am completely satisfied with my lease of my RAV4.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback, and congratulations on the new RAV4!
knowledgeable, professional, and considerate
It was a great pleasure to meet and talk to Demarcalin the other day. He has been extremely nice and helpful with accompanying me throughout my test drive, explaining all the great features of the car, and answering me all my questions. A great guy to do business with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We always appreciate positive feedback and we are happy to hear Demarcalin met all of your car shopping needs when you purchased your new vehicle. We look forward to servicing your vehicle and helping you out with the next one!
Great sales support-New friends
These folks go above and beyound to make your vehicle buying experience a great one!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the biz Rob! Enjoy the new vehicle!
Great Experience
Ray knew exactly what I needed when I was looking to buy a Highlander. We went through the lot to be certain my new car had everything I wanted - down to the stitching on the seats. Ray was very thorough reviewing the options with me - now I have what I was looking for. I would be very happy to recommend Ray to anyone looking to buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marilyn, thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you had a positive experience with Ray! Congratulations, and enjoy your new Highlander! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!
Awesome service & staff!
The buying experience I had with Suburban Toyota was exceptional. From the staff down to the service, I was very much satisfied. Keep up the good work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jocelyn, thanks for the feedback! It's great you had a positive experience with us and we can't wait to work with you again!
Toyota Corolla
We had a wonderful experience with this dealership and the sales person
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer service is our top priority and it's great you were provided that!
Great Experience
The dealership was great. They had a huge selection of Highlanders to choose from. That was the real reason that we selected the dealership. Leng was very prepared and spent alot of time with us. At the end of the day, she and the dealership were prepared to negotiate on price and we were able to make a deal happen. Have only had the Highlander XLE a few days but we love it. Thanks Leng!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mark and Lisa, thank you for the feedback and congrats on your new Highlander XLE! Customer service is our top priority and we are so glad that Leng provided that to you. We hope you continue to love your new vehicle and we can't wait to work with you again in the future!
Vehicle purchase
Everything went smoothly and our salesman (Lazer Volaj) was very helpful and nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback, David and enjoy your new vehicle!
never again
Never visit this service department again worst experience ever identify additional repairs needed just started doing them and did not take my time into consideration all I wanted was an oil change 6 hours later I finally was able to leave with my vehicle
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. Our Service Manager, Steve Hough, has been made aware of your experience. If you would like to speak further, he can be reached at 248-643-8500, or shough@suburbancollection.com.