Reviews
Outstanding Customer Service
Customer Service at it's finest. I worked with Lazer Volaj - I worked with him on my last lease and decided to go with him again because of the service he provided the first time around. I was not able to go to the dealer, he drove to my place of work, had me sign all docs, exchanged plates from my old lease to my new lease, and drove my old lease back to dealer. He was absolutely wonderful and look forward to working with him again. I couldn't be more impressed with Lazer and the service he provided. I
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback and continued business! We are so happy to hear that Lazer provided you with excellent customer service and drove to your work to switch vehicles! We hope you are enjoying your new lease and we can't wait to work with you again when you're ready for your next one!
waste of time
advertising cars they do not have. Went in to see a car ,they said had been sold 2 hours prior... instead of showing me another car, they said 'thanks for coming in though'. They are not friendly sales people at all do not waste your time.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are very sorry to hear about your recent experience with us, we are always improving our customer service. If you would like to speak further regarding your experience, please contact our Retail Operations Manager, Jeff Kessler, at 248-643-8500, or jkessler@suburbancollection.com.
Great service
I received excellent service in purchasing my car and the process leading up to the purchasing of the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lazar, thanks for the feedback and we hope to work with you again!
Good experience
I am very happy with my purchase of a 2016 RAV4 Hybrid. I worked with Ray Sadler. He was very helpful and knowledgeable about the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy Ray was able to make your car buying experience a pleasurable one. Congratulations on the new 2016 RAV4 Hybrid and we hope to serve you again in the future!
Eugene the Great!
The 2016 Prius was the third car we leased with Eugene, we ended up buying the first and we are considering another one soon. Through all these transactions Eugene has been extremely knowledgeable, sincere, and straightforward. We are assured we get the best possible deal there is and looking forward to working with him again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Demetris, thanks for the feedback and continued business! It's great to hear that Eugene has continued to provide you with great customer service! We hope you are enjoying your new 2016 Prius and we can't wait to work with you again in the near future!
Josh Eastburn is a great guy
Josh Eastburn was great to work with. A really kind guy who is straightforward and will help you get the car that you want. I enjoyed working with him and highly recommend coming to him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are happy you had such a great experience at our dealership with Josh. Customer service is our number one priority and we look forward to serving you again in the future!
Over my expectations!
I went with my wife to Suburban Toyota Scion in Troy to purchase a Toyota Camry where I met the sale representative Leng. Since then, Ms. Leng was my Angel! She did all what she can do to erase all obstacles and ease the process. Everything gone smooth an finally we get the car that we want. Very positive experience. Thank you Leng & Suburban Toyota Scion!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the feedback! It's so great to hear that Leng went above and beyond to make sure you and your wife were satisfied customers. Enjoy your Toyota Camry and we hope to work with you again when you are in need for a new one!
Miss.
Excellent customer service provided by George Varughese.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing to work with
My wife and I are a loyal Toyota family. We went to two other dealers before coming to Suburban Toyota and I can say we won't do that again. I was greeted right away by Andrea Ciavarro. She went above and beyond to take care of deal on 2 vehicles for us. It may have been the smoothest car deal experience I have ever been a part of, and again she took care of two deals that day for us. I would recommend her to everyone, you won't be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We are so glad to hear that Andrea went above and beyond to make the purchase of your two new vehicles so smooth! We hope you are enjoying your vehicles and we look forward to working with you again when you are ready for your next two!
Love Suburban Toyota and my new RAV4 Hybrid!
I bought my first Toyota and love it! Highly recommend Ray Sadler and Suburban Toyota. Ray is great to deal with and very knowledgable of the products. Beautiful dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the business and the great review! Enjoy your awesome new RAV-4 Hybrid!
