Skip to main content

Suburban Toyota of Troy

(1,468 reviews)
Visit Suburban Toyota of Troy
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00pm–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 10:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (844) 338-9645 (844) 338-9645
Used (844) 338-9733 (844) 338-9733
Service (844) 339-0023 (844) 339-0023

Reviews

(1,468 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.

Want to share your experience with this dealership?

Write a review

Great to work with!

Everyone was friendly and accommodating. Got the car we wanted at the price we wanted. Fast and efficient. Would definitely recommend. Drove from out of town and was worth the drive! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! We are pleased to hear that your experience with us was so enjoyable! Customer service is our top priority and it is great they could find you the car you wanted at the right price! Enjoy your new vehicle and we hope to work with you again in the future!

Easy Patient Friendly

I was given information that helped me understand the Toyota products. The salesman ( Lazer Volaj ) find the SUV equipped just the way I wanted. Then He worked with me on a lease that was within my budget.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! It is great that Lazer could find the vehicle you wanted, at the price you desired! Customer service is our top priority and it's so great he provided that for you. Enjoy your new SUV and we hope to work with you again!

Car purchase

They were great. Got me exactly what I wanted for an affordable price. Made the whole experience of purchasing a new vehicle very easy and comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new vehicle and your experience met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

lease of 2016 Prius

Lazer was wonderful. He was knowledgeable, professional and efficient. This is the best experience I have had with Suburban Toyota, and fortunately I was directed to Lazer. All went well, including a very knowledgeable and friendly Finance Manager, Stuart.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sarah, thank you for your feedback! It is great to hear that your experience with Lazer was the best experience you have had with us! We hope to provide you with great customer service again and enjoy your new 2016 Prius!

No Deal but good contact

They were good in contacting me but we couldn't reach a deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your feedback and we hope to earn your business sometime in the near future!

Excellent Experience

I highly recommend Suburban Toyota if you are looking for a great car leasing/buying experience. I was helped by Eugene I. He was the best. Extremely knowledgeable, professional, and friendly. He made my entire leasing experience stress-free. Stuart in the finance department was also great. Wise beyond his years. Clearly explained everything. I love my Toyota Corolla and will a returning customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jeff, thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you had a positive experience with us! Congratulations, and enjoy your new Corolla! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

Great experience

Great dealership. Great selection of vehicles and the sales person, Eugene Ilin was the best. He listened to what we wanted and helped us get it done without pressure. We actually came to this dealership because of Eugene. He leased us our last 2 vehicles. He is new to this dealership and so are we. Very happy with experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

John, thank you for your feedback! We are happy to hear that Eugene could find you the perfect vehicle and provide you with great customer service! We hope you are enjoying your new vehicle and we look forward to working with you again!

First time buying a car. A good experience!

I was hesitated if it better to rent or buy a car. Ms. Leng was very patient in showing all of the options to me, providing each choice's pros and cons, and helping me to find the best for me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you had a positive experience with Leng! Congratulations, and enjoy your first new car! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

Smoothest & Quickest deal

I found out about Kamil from the previous awesome reviews. This was my 4th lease with Toyota and was the smoothest hassle-free deal ever. He was very respectful, no nasty salesman tactics. He quickly met me near my counter-offer and didn't waste my time going back/forth to his manager like other dealers. The deal was nice considering my not-so-great credit score. Stuart also was great. He was transparent and kindly explained how my lease payment was calculated including the residual value and rent charge. Very smooth signing process. Truly respectful and hassle-free. Other dealers would be pushy and try to add-on unnecessary fees/services once in the Finance bunker.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ali, thanks for the positive feedback! It is so awesome to hear that Kamil was able to provide you with great customer service and an experience to remember. We hope you enjoy your new vehicle and we look forward to working with you again in the future!

Great dealership

Suburban Toyota at Troy is really great. I am new to the USA and when I spoke to people, they said that generally the car dealers would not provide a good quote for women. I was honestly and truly happy that both Rob and Chris were very honest and helpful in selecting the car and with the quote. Both of them really put away the jinx that car dealers don't provide a good quote for women. Thank you so much guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new vehicle and your experience with Rob and Chris met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!