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Suburban Toyota of Troy

(1,468 reviews)
Visit Suburban Toyota of Troy
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00pm–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 10:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (844) 338-9645 (844) 338-9645
Used (844) 338-9733 (844) 338-9733
Service (844) 339-0023 (844) 339-0023

Reviews

(1,468 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.

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Pretty smooth

I went to the dealership to lease a compact vehicle and decided on the Corolla. Leng was the person who showed me the different options and the price range. The transaction with her was smooth and without hassle. Would definitely recommend!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We always appreciate positive feedback and we are happy to hear Leng met all of your car shopping needs when you purchased your new Corolla! We look forward to servicing your vehicle and helping you out with the next one!

Excellent service at Suburban Toyota

While searching online for a Toyota Tundra I received phone calls and emails from five different Toyota dealers in the metro Detroit area. After speaking with Eugene from Suburban Toyota I scheduled an appointment for a test drive. Eugene came with me during the test drive and was able to answer all my questions about the Tundra. He is an expert with vast technical knowledge about the Tundra and is very professional. After the test drive I negotiated a price and bought the truck. Eugene also helped with programming the Bluetooth, updating the navigation system with new software and installing the tie downs for the bed of the truck. Eugene exceeded my expectations by providing excellent customer service! I would recommend him to my friends and associates who may be in the market for a new vehicle. This is my second vehicle purchase from Suburban Toyota. Based on the great customer service that I've received in the past I am confident that I can expect years of continued great service,...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your story and for the kind words! :) We promise to keep providing you with great service.

A great dealer to purchase a car from, highly recommended!

Extremely pleased with my purchase from Suburban Toyota, the service and follow up was and has been fantastic. Very knowledgeable, helpful, and friendly team at Suburban Toyota, I would purchase another vehicle from them in the future and would recommend them to anyone looking for a Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you had a positive experience with us! Congratulations, and enjoy your new Toyota! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

Great place to buy and service a car.

Very pleased with the whole sales process. Delighted with new pearl Prius. I have had my two previous Prius (2006, 2009) serviced at Suburban Toyota-Scion of Troy and plan to have my new (2015) one serviced there also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback and congrats on your new pearl Prius! We love to hear from returning customers like yourself and we look forward to working with you again in the future!

What a relief!

What a relief! Shopping for a car can be a nightmare and can be stressful but the experience at Surburban Toyota and working with Eugene Ilin made it easier and smooth. Eugene explain everything thoroughly with commonness. He didn't mine to repeat himself nor push us to make a decision. It was a pleasure to work with him! Thanks Eugene!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you May! Glad to be helpful :)

Easy Peasy

This is my third or fourth (?) car with this dealership. All my experiences have been good, but this was the easiest of all. They called me and said "you want a new 2016?", and I said "sure!"Took my car in and drove off with a new one. Kamil Abdullah was very friendly, knowledgeable and easy to work with. I love my Toyota !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new 2016 Toyota! It is great that Kamil could make your experience quick and easy! We hope you continue to love your new Toyota and we look forward to working with you again in the future!

Professional service, beautiful facility

I hadn't planned on buying a new car. But thanks to Kurt Pierce and his colleagues, I now own a wonderful Chevy Malibu with low mileage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sharon, we are happy you had such a great experience at our dealership with Kurt and our team! Customer service is our number one priority and we look forward to serving you again in the future!

Excellent car buying experience!

I highly recommend Suburban Toyota-Scion. I searched for my used vehicle at several different dealerships and found the best deal at Suburban Toyota-Scion. I verified this when my Salesperson (Kurt Pierce) showed me that the price was the second best out of 82 similar vehicles in a 500 mile radius. Kurt was very informative and easy to work with. My entire experience with him and Suburban was first-rate! I will definitely be back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Anthony, thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new vehicle and your experience with our team met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

Great experience

I came into the dealership knowing exactly what car I wanted to lease. Lazer was great to work with- he was friendly, efficient, and very helpful! I was new to the leasing process and he walked me through every step. Mike Talampas was also very friendly and helpful. He explained all the financial aspects of the lease clearly and concisely, and helped me determine the best personalized payment plan for me. I'm very pleased with my purchase and will look to Suburban Toyota again for future car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to helping you pick out the next one!

Great buying experience.

This is the second car I buy from this dealer and the same salesperson. They have quality products with friendly and understanding staff that meet my needs.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We always appreciate positive feedback and we are happy to hear we met all of your car shopping needs when you purchased your new vehicle. We look forward to servicing your vehicle and helping you out with the next one!