Suburban Ford of Ferndale

Me and my grandson was shopping for his college vehicle, he he was interested in a jeep summit and we went a test a test drive for no more than 30 minutes and we come back to the dealer and see the salesman going through his car and when we pulled up he snatched the car door open on both of us and yelled at us as if we were in the wrong when he didnt even ask us for any contact information before we pulled off and i thought 30 mins was a respectable time for a high mileage used vehicle and because they closed in about an hour at that time beware i wouldnt recommend this dealer at all.

Jim is awesome. He was able to deal with my difficult request and find the best car to suit my needs. The whole process was super easy working with him.

Been leading from this dealership for a while now. Kamin has always been the guy I go to for everything. He's hands on and very insightful and keeps everything very black and white. He also isn't one of those salesman that tries to rush you to a decision. I often hear him tell me at renewal time. "Sleep on the decision so you know it's what you like." It's very refreshing to see a salesman that cares about the customer and the sale. Not just the sale. I will he coming to Kamin for all my leases until it is no longer an option. Would reccomend to anyone that I know. If you need a car new or used. He's the guy you want to see at Suburban Ford of Ferndale.

I've leased vehicles for the past 6 years. This time around I've been to few dealerships, but none compared to the dedication of my salesman. Got me the vehicle I wanted with the best plan. Im very satisfied!

Blaise Bailey was an angel sent from the heavens above. From the second I pulled my car into the service line and center I felt comfortable. As she began walking to greet me at my side window, I felt a sense of warmth just overcome my body and surroundings. Her lovely smile just brightened up my day and mood. Prior to arriving to ford I had such a tough and tiring week, my boss has been on my back and working late late hours and just stressing due to the work in the accounting field. However, Blaise helped me realize that life is too short and that we need to smile and remember that we get a chance to start over each and everyday. During our conversation she helped me Realized the great things that goes on in our lives on a daily basis. I have never felt more welcomed by a service individual in my life and I believe she should be recognized in some fashion or another for her amazing presence and willingness to help and just offer advice. I will be Sure to carry Blaise’s sense of warmth and happiness with me as I enter this busy season at work and each and everyday. This his been my high for 2019 Thus far and if I can just take this with me each and everyday, I can say 2019 will be great no matter what challenge will come my way. Thank you for your amazing personality and never change who you are! Shawn

My husband and I purchased 2013 used Equinox from this dealership. The car needed a repair as soon as we pulled off the lot. Not only did Ms. Blaise Bailey in the service department make it right, but she made sure I drove a brand new car while they covered the cost of my repair which was also covered. Blaise was kind and so was Chris Marhofer, my salesman. I’m extremely happy my husband chose this dealership. I’m not sure if we would have gotten such great service anywhere else. Happy Customer, Mrs. G

I ordered a car from the factory to be delivered to the dealership. The car was there for over a week and no one contacted me. I made multiple calls and left VMs, emails, with no reply; even with the sales manager. Finally , the "only sales person" that could help me, returned my car. I picked the car up, but the salesperson and the sales manager offered no hospitality. I stood outside the sales manager's office for over 10 minutes and he never acknowledged me, just sat there. The salesperson handed me the keys and that was it. He did not walk me thru a checklist or show me how to operate the vehicle. What kind of dealership acts like that? None that I have ever purchased a care from. Not even a "thank you". I will say that Kamin greeted me twice and was friendly.

Nick Burns took awesome care of my wife and i. showed us everthing the new vehicle did. And he was very professional about everything.Always coming back here.

Blaize Bailey was professional, courteous, friendly and knowledgeable of the products and services offered. She displayed patience and a passion for providing quality customer service.

We had a very good experience and our salesman Robert Benton was so awesome and patient with us as we test-drove quite a few vehicles. We ended up buying two cars in the process and we had everything all wrapped up in one afternoon. I Highly recommend Robert. He was no pressure, very knowledgeable, and easy to work with.