Suburban Ford of Ferndale

I went in on a Saturday and I am big college football fan so Nick Burns set me up right in front of one of the big screen TVs. It was towards the end of the noon games and Nick Burns grabbed the remote and put on the game I requested immediately. While Nick Burns was pricing out two trucks that best matched what I was looking for, other salesman would stop by and ask how I was doing and would strike up a quick conversation about college football. I felt like not only Nick Burns was looking out for my best interest but all the other salesman would check on me to make sure I was comfortable which made for a great experience. Nick Burns brought over two trucks and we were able to get a deal done on a great F150 that I really enjoy driving. I could not have asked for a better experience, didn't miss a play of college football, and was able to get the deal and truck that I wanted. Greatly appreciate Nick Burns as he went way above and beyond to make sure I was comfortable. He was completely upfront and honest with me about what he could do and he delivered on his word. Highly recommend going to Nick Burns and I have already brought him up several times to family, friends, and co-workers that if they want to get a vehicle, they HAVE to go to Nick Burns and Suburban Ford of Ferndale! Thank you for everything Nick Burns!

Darrin was very helpful and worked with me. I really appreciate Darrin's patience and salesmanship. Darrin suggested the 2018 Ecosport. It is perfect for me and drives wonderfully.

Blaize Bailey has always been there for me. I had two Service Visits for two different item. Each time the tow truck reached the Service department right at closing. Blaize happily stayed and made sure the vehicle arrived and was place in a proper place. She also check my vehicle out right at closing time as well. Each incident she updated us with next day quote and fast repair. She always has a smile and it ready to help. 5 Star, 10. best service.

Brian the Service advisor is the BEST IN THE BUSINESS. He's honest, fair and goes above and beyond the call of duty. Give that man a promotion!!!

It started with a email and call response from Lane, directing me to Chris. He was very patient and no pressure at all. He is the best car salesperson I have had the pleasure to work with.

Over this past week I had the pleasure to have my car serviced at Suburban Ford of Ferndale. My car was at a maintenance shop prior to it's arrival at the Dealership. My experience at the shop was incredibly frustrating. My car was misdiagnosed from the very beginning at the first shop. The work order I was presented with totaled $560. I regrettably agreed to the work and let the shop do their thing. After the work was done, the shop discovered they misdiagnosed the problem only after realizing my car was still inoperable post repair. My car sat in their garage for 4 days until the shop manager told me it had to be taken to a certified ford mechanic for the repair!!! I then called around to a few local Ford dealers to see about getting my car serviced. All of them had a 1-2 week waiting period just to be seen! I ultimately had my car towed to Suburban Ford of Ferndale where I had the pleasure of working with their service consultant Blaize Bailey. She was the definition of "excellence in customer service". Blaize was able to get my car diagnosed and fixed in 2 days. She was beyond polite and kept me informed every step of the way. Suburban Ford of Ferndale diagnosed the problem, was able to fix the issue under and extended warranty (free!!!!), and had my car back to me running better than it ever has. They also found an issue that I had been suspecting for a while and fixed it for just 1 hour of labor. What started as the worst auto service experience of my life ultimately turned into a demonstration of service excellence. I'd like to thank Blaize Bailey and the staff at Suburban Ford of Ferndale for everything they did to get me back on the Road!!!! I will certainly return for any Service I may need in the future.

This was my first time leasing a Ford and I have to say Nick Burns really made this an awesome experience for me. He really looks out for his customers and made the whole process easy and smooth. He made sure everything was taken care of and that we got the best deal possible. I highly recommended seeing Nick and will be referring my friends to him. Mike also was great in helping us out with the paperwork and made sure everything was done smoothly. Thanks again guys!

I have to say I'm very disappointed in the vehicle that was sold to me. So less than 2 weeks of owning it I have to put $1,800 into because of a cracked Power Steering block, rotted out lines, rotted out coolant lines, rotted break lines, and bad rear tire which being AWD will cause me to buy 4 new tires. How your company and sales person John who new nothing about the vehicle just kept saying this is clean and service people said it was really nice. It's my own fault thinking that there is honest people and places to go to try and get a good product. Thank you for showing me how it feels to screwed over

I bought a 2018 Fiesta ST with the help of Tim and I couldn't be happier with the shopping experience. Tim Bayer was very professional, accommodating and made sure I got what I was looking for and never pushed additional expenses. When it came time to negotiate, Jeff Huvaere was great to work with and we eventually worked out a great deal that was fair to both parties. I would highly recommend that you go see Tim for your next vehicle purchase!

Kristin is an outstanding Service Consultant. She always has a smile, she understands how valuable time is and gets you in and out ASAP. Kristin is very clear about the work to be performed and the time it will take. In these days it’s nice to work with someone that’s just a good person. Thank You Kristin.