Grapevine Honda

Excellent work on my car! With a replacement of my oil pan I was curious if there would be a loss of performance but the team at Grapevine Honda did the repairs and gave me back my 2017 Honda Accord in the same great condition it was in before a rock unexpectedly destroyed my oil pan and other damage to the undercarriage. Very appreciative of the good work! Thank you to Luke Snowden and the team for a job well done!

Brought my car in for what seemed to be an issue under warranty. They gave me the run around with the issue and only did certain parts to address the warranty issue. Time went on my car went out of warranty waiting on a part that the car needed, had my car back and ended up stranded on the road after them saying the car was fine and wouldn’t mess up. They wiped their hands with my car and said anything else that should be fixed (parts they failed to do as the warranty suggested and i questioned beforehand) was on me. After telling me all this told me to contact corporate, which was a waste, they never got back to me and my agent stopped answering my calls. I ended buying a car from another Honda who found the issue with my car and gave me more than market value for my trade. Upper staff at grapevine is entitled and the GM failed to call me back after he made empty promises. This dealership needs to start all over because accountability and professionalism is not at its forefront.

After paying for a repair, my car repair was done insufficiently. A new part was ordered but no one at the dealership had time to call me back to resolve a repair which was done incorrectly. By the way, the repair was paid for despite being done incorrectly. The only way I finally reached the service department was by involving a responsible member of the Parts department. Calling the service department is a waste of time!

This dealership is knowledgable & transparent about their products & process. They walked us through each step of the process start to finish. Michael McCullum was especially helpful in explaining the buying vs leasing options.

The experience was first class from start to finish with sale person to finance person nice smooth transaction than what really took me by surprise is that everyone was asking how are do you need anything water coffee any snacks just that alone won me over 100 %

It’s been pretty fast pace, got a vehicle i was looking for and got a lease on it which is awesome. So far it’s been a great experience and i hope it will continue. Grapevine Honda is a great dealership with great people.

I am 41 years old and have purchased MANY vehicles over my years. I have never seen a more dishonest and shady sales manage as Erick at Grapevine Honda. I called about the vehicle and spoke with Frank Ivens and confirmed the vehicle in stock. This was a 2021 Honda Passport with 21k miles one owner and advised that was CPO. The car was also marked as CPO with a red sticker on the top of the passenger side windshield. A price was agreed upon (out the door, including TT&L, 33k). Now the sales manager, Erick, gets involved and confirms the vehicle is CPO and agrees and has me initial off on the $33k price. Now that I’m presented the “numbers” they’ve ran , a payment of nearly $800 per month for 60 months. When I ask Erick about my pre approved rate through a local credit union, that they confirmed they work with, he stated that he was unaware of the APR. and I noticed that the paperwork he is now showing no longer has the APR listed just a monthly payment. And this amount is exorbitant to the rate I’ve been approved and the money we’ve agreed upon. So now a on and off conversation with Erick continues over the next 3 hours. He originally presented a hand written quote of a rate of 8.94 apr even though it’s way over the rate I’ve been approved for. He later tells me that not only was I making up the warranty he offered, after stating the car is not actually CPO, he states, and I quote, “that conversation wasn’t recorded, so it didn’t happen”!!! After hours at being at this dealership and me calling him out on his lies and me going to my car, Erick chases after me. He then asks what he can do to make it right and I advise that he can keep his promise of including the warranty in the original price that was agreed upon as the car was stated to be CPO. Erick the. Says he will go into his manager to review. Then comes back several minutes later to advise, HE CAN NO LONGER SELL THIS VEHICLE AT ALL!!!!! Lying yet again, that “Honda” has put a stop to the sale!

Georgina helped us get in our new Honda Odyssey and we couldn’t be happier. She was extremely helpful and couldn’t ask for a nicer salesperson.

Brought the vehicle in to fix a recall issue. Staff was professional, responsive, and easy to work with. I will use for the service of both our Hondas.

Frank was our sales person and he did a fantastic job and taking care of all of her questions and needs! And Eric did our financing it and it is feel very comfortable about the entire transaction! I left my new car and will be a returning customer!