Reviews
Vehicle returned are with problems it did nit initially
Vehicle returned are with problems it did nit initially have and no explanations about why.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your experience. This isn’t the level of service we aim to provide, and we’d like to make things right. Please contact me directly at acorreia@chulavistaford.com so we can discuss this further and find a solution. - Anthony Correia, Service Manager
Excellent service received including the attention to
Excellent service received including the attention to detail Overall I was very satisfied with the service received
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience with us. - Anthony Correia, Service Manager
The work was Ccompleted in a reasonable time frame.
The work was Ccompleted in a reasonable time frame. The people were very courteous. Since they were repairing a diesel fuel leak, there was some residual diesel fuel on the engine that needed some cleanup that a quick power was would have helped. Other than that, I'm pleased with the service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Your positive feedback made our day! Thank you for choosing us and leaving such a wonderful review. - Anthony Correia, Service Manager
Great guys, my 2025 bronco has had quite a few issues but
Great guys, my 2025 bronco has had quite a few issues but jose has always work with us. Good customer service from ford chula vista.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you’re happy with our service makes us so grateful — thank you for the 5-star rating! - Anthony Correia, Service Manager
1- I used to get a car wash whenever I brought my truck
1- I used to get a car wash whenever I brought my truck in for service, but have been advised that the car wash is almost always out of service. Although not a necessity, it was a nice touch and I miss it. 2- the lower service port for recharging my phone worked on Thursday but didn’t work after service on Friday (coincidence?). The service department replaced it under warranty . Nice! 3- very happy with the rest of the service, especially the service personnel (John Stevens)
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We’re so glad you enjoyed your visit and appreciate your support. - Anthony Correia, Service Manager
Very friendly staff, courteous, professional and
Very friendly staff, courteous, professional and knowledgeable!!! I will recommend to anyone who is buying a Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hearing that you’re happy with our service makes us so grateful — thank you for the 5-star rating! - Brent Mikels, Sales Manager
The service is great but the bill it was to high, I would
The service is great but the bill it was to high, I would not go back because of that
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your honest feedback. We’re glad you were satisfied with the service, but we’re sorry the pricing didn’t meet your expectations. We’ll make sure your comments are shared with our team, and we hope you might consider giving us another try in the future. -Terry Toudle, General Sales Manager
Friendly staff overall.
Friendly staff overall. Tech scratched my rim this last service looks like it could have been from an impact drill. Also installed an old bolt on another rim the previous visit. Brought my vehicle in the following day and service rep took a photo of scratch and bolt.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Amazing customer service.
Amazing customer service. Every time I go there to get maintenance done to my car I always get updated throughout the time they have my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you taking the time to share your feedback and rating us 5 stars — it means a lot! - Anthony Correia, Service Manager
Excellent customer service.
Excellent customer service. John was very attentive and covered for a fellow employee to ensure I was given the utmost care in customer service. Well done!
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted to know you had an excellent experience. Thanks for the 5 stars and your kind words! - Anthony Correia, Service Manager