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Chula Vista Auto Group

(278 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 9:00am–7:00pm Closed

Reviews

(278 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chula Vista Auto Group from DealerRater.

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The service from Chula Vista Ford was impeccable!

The service from Chula Vista Ford was impeccable! They came to my house and picked up my car. Took it in for an oil change and delivered it back to me in a couple of hours. I never imagined that would be part of the service when I purchased a car from Chula Vista Ford. Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great customer service from the Services Department.

Great customer service from the Services Department. I was kept informed of the services needed for my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service advisor was not courteous.

The service advisor was not courteous. Normally my husband takes the car, maybe because I’m a female.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Consumer response

Service advisor was not courte

I took my car in for routine service at the Ford

I took my car in for routine service at the Ford dealership, and as always, it was a great experience. I love seeing the familiar faces and continuing to build the kind of connections that make me feel comfortable and confident in the service I’m receiving. A special shoutout to Jose Gomez—his customer service is truly stellar. He’s honest, trustworthy, and always takes the time to make sure everything is clearly explained. It’s customer service like his that keeps me coming back. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Every one I dealt with was extremely nice and

Every one I dealt with was extremely nice and knowledgeable. Thanks Sergio for all your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service was completed quickly with great customer

Service was completed quickly with great customer service. They even called to offer pick up and delivery for my vehicle maintenance!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I am rating the service dept.

I am rating the service dept. Everyone is so nice. There was a recall on my car. CV Ford picked up my car and delivered it back to me when it was finished. Shout out to Jonathan Contreras, he was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was a great experience.

It was a great experience. They were; professional, courteous and open for negotiations. They are in the business to make a profit, so be on your game, they are not there to give away cars. This was the best dealership experience that I've experience in my guys. Caveat There are too many gorgeous sales women working there, if you are a guy don't get a female sales person. You won;t be able to focus. Other than that they were great. Now to cure my neck ache.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had a great buying experience here.

Had a great buying experience here. I dealt with Andy the sales manager and Jonathan to get my new truck, highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My service advisor Darren Bruce was outstanding.

My service advisor Darren Bruce was outstanding. He’s always very helpful and was able to turn the repair around quickly for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.