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Spitzer CJDR Mansfield

(2,673 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–6:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (855) 538-9865 (855) 538-9865
Used (419) 469-1145 (419) 469-1145
Service (855) 355-7832 (855) 355-7832

Reviews

(2,673 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spitzer CJDR Mansfield from DealerRater.

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I was well pleased with the entire process.

I was well pleased with the entire process. Work was well done and really appreciated the courtesy drive home and later that day, the delivery of the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Your positive feedback is much appreciated John! We hope our services were to your satisfaction, it would be our delight to have another opportunity to serve you so. Well wishes from our team!

Tim was very helpful and very nice in the service

Tim was very helpful and very nice in the service department…… kept me updated very efficient….. They did a great job.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Tim and our team work diligently to kindly help our customers get their vehicles serviced efficiently. Please rest assured we value transparency on our automotive work because we want you to feel confident in the quality work we do. We encourage you to visit us for any of your automotive care.

The people I dealt with mainly Tim Wolford were very

The people I dealt with mainly Tim Wolford were very professional and courteous and knowledgeable. At 83 I am not seeing that kind of service these days. Thanks for waiting I'm sorry it took so long and I will be back in late Sept. Hopefully I get a good deal on tires .😀

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your positive feedback for Tim is greatly appreciated! We look forward to assisting you on your next visit. Until then we wish you safe travels!

I was impressed when I called in, to get an appointment

I was impressed when I called in, to get an appointment for my car. I spoke with a really nice customer service representative. He was able to give me an appointment, right away. Fast service, professional, and very friendly. They all made me feel welcome, like I was a regular customer. The best customer service ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us this positive review! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Spitzer Jeep service department is the best!

Spitzer Jeep service department is the best! As a female, I have encountered some very unpleasant dealerships in the past. I always feel safe and well taken care of at spitzer. The Jeep service team is unparalleled.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for writing about your positive experience with us! We are so glad to hear our team was welcoming because it is truly a mission of ours to make all of our customers feel welcome. Please feel reassured that we will take great care of you and your vehicle because your safety and satisfaction is our priority!

Tim and the crew are so very nice and make you feel very

Tim and the crew are so very nice and make you feel very welcome and help with all your concerns

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your 5-star rating and we are happy to hear that Tim took great care of you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

The service was good, but I had a coupon for discount for

The service was good, but I had a coupon for discount for tire rotation and gave it to service manager, but when I got home discovered it was not used on bill.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service center check in was Great!

The service center check in was Great!!! Very friendly Dropped off my jeep and they were awesome!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us! We are delighted that our team was both kind and helpful. We hope to see you again the next time your Jeep is ready for service.

Professional and quick service.

Professional and quick service. Offered a courtesy car when I said I needed to arrange a ride.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us. We are so glad that our team provided you with quality and efficient service. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

The appt was at 11:30 simple oil change and tire rotation

The appt was at 11:30 simple oil change and tire rotation and it took 3 hours!

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.