Reviews
I was sick with cancer did not feel like driving 85 miles...
I was sick with cancer did not feel like driving 85 miles you guys sent mike he picked up my car ser it returned it. All taken care of it is a Lincoln so no cost on pickup don’t get rid of that I will use that on my next lincoln
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know how we were able to help. We try our best to make it as easy as possible for our customers that are going through a difficult period. We very much appreciate your business and send good thoughts your way. Please give us a call if you have any questions about the service. We'll be glad to answer them for you.
We had some big challenges at 2 Machens locations where...
We had some big challenges at 2 Machens locations where we couldn’t get anyone to call us as promised. Bruce at the Ford location is the total reason for the 5 stars! He was Awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the "Awesome" review for Bruce Mulnix! And, Congratulations on the purchase of your new vehicle. We hope to see you again. Safe Travels!
A great experience. The staff was very knowledgeable and...
A great experience. The staff was very knowledgeable and super friendly. They took the time to listen to all my concerns and kept me posted during my repair. Their service. Is outstanding.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is an "outstanding" review! Thank you. Warren, we loved hearing that our Service Team was "outstanding". We hope to see you again.
For an oil change and tire rotation the thing I look for...
For an oil change and tire rotation the thing I look for is how long am I there and how was I treated? 25 minutes. Not bad! Check out ended with a thank you and a smile.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nice review! Thanks so much for choosing Joe Machens Ford Lincoln, we very much appreciate your business.
Joe machens went above and beyond one the service of the...
Joe machens went above and beyond one the service of the purchase of my car especially joe burk. They were so wonderful and caring with my purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Rochella, for the 5-star review for Joe Burks and our Team. And - Congratulations on the purchase of your new car! We hope you love it. We are here for you if you have any questions, just give us a call. Thank you for choosing Joe Machens Ford Lincoln, we very much appreciate your business. Safe Travels!
Super easy to work with
After reviewing your website, we found two cars we wanted to test drive. Upon arrival, we met Mack McKinney. He was kind, helpful and arranged the test drives. After test driving the 2 vehicles we told him we needed to look at one other vehicle at a different location before we made our decision. He wished us well and did not give us the "usual" pressure to not leave. We checked out the other vehicle and they gave us a great offer. We decided to go back to Mack and he was able to negotiate an even better offer. Success!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Polly, for giving Mack an opportunity to get a better deal for you on the car you wanted. Congratulations! Nothing better than "Success!". We are here if you have any questions about your new car, give us a call or stop in. We'll be glad to help out. Welcome to the Joe Machens Ford Lincoln family! Safe Travels!
Visited: 19Jun20, and 20Jun20 to buy a car for personal...
Visited: 19Jun20, and 20Jun20 to buy a car for personal use. Came to buy a car, ended up leaving disappointed. Manager named Damon was trying to negotiate the price, he was passive aggressive, and very racist, rude and disrespectful. Salesman, named Tony was great; super helpful and was honestly jusy trying to get the price down, but I was going to buy from him. Until that awful manager involvement, that was probably the worst experience I've ever had with dealership. Ended up buying from Honda Columbia, highly recommended.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Josh, We were very surprised to see your review for our dealership. We consistently are rated very highly for our customer service by our customers. We are not sure what occurred but our General Manager would like to look into this further and have someone get back to you. Our apologies for your experience at our dealership, we never want any of our customers to leave here feeling this way.
I would love to talk to your general manager, can you provide me with his contact information? I have to say that the other staff I met were awesome and this is not to say that you are a bad dealership,but that manager I have casted a really bad image of you. I was shocked and very disappointed by the way he reacted. I reallly would like to talk to the general manager and explain to him what happened so you avoid losing another customer due to the actions of this manager I met.
Good people to work with
Duron Tyler Kevin Mark from the sale to finance got us what we wanted in a new 2019 Expendtion Platium instead of a used one
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on the purchase of your new 2019 Ford Expedition! We hope you love it! Thanks for the excellent review for Ronni, Duron, Kevin and Tyler - they all go out of their way to provide our customers with the best customer service as possible. We appreciate you choosing Joe Machens Ford Lincoln, we hope to see you again.
Screwed up deal.
You wont get a call after the deal is made. They take the money and run. I tried to be upfront, they schemed to get the deal done with as many distractions and mistakes to complicate things as they could. Will never happen again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are very sorry to see this review for our dealership. Our General Manager, Stephen Nagel, requests that you email him with your name and contact information and he will look into this and get back to you. Stephen's email is snagel@machens.com. Again, our apologies, we never want any of our customers to leave here feeling this way.
I had a great experience! Duron singleton got me into the...
I had a great experience! Duron singleton got me into the car I wanted they were able to work through bad credit/no credit I definitely recommend Joe Machens
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the recommendation and 5 stars for Duron. Glad you had a "great experience" and Duron was able to help get you into the car you wanted. Please let us know if you have any questions regarding your new car, we'll be glad to help. Thanks again and we all wish you Safe Travels!