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Joe Machens Ford

(1,136 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–5:30pm
Tuesday 8:00am–6:00pm 7:00am–5:30pm
Wednesday 8:00am–7:00pm 7:00am–5:30pm
Thursday 8:00am–6:00pm 7:00am–5:30pm
Friday 8:00am–7:00pm 7:00am–5:30pm
Saturday 8:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2015 state dealer award
View 5 awards
2015 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 710-3134 (888) 710-3134
Used (888) 337-5756 (888) 337-5756
Service (877) 611-9948 (877) 611-9948

Reviews

(1,136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Machens Ford from DealerRater.

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My truck

They were very helpful and answered all my questions and worked with me to get a good deal. We will go back again when we are looking for another vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear we were able to answer all your questions! Thank you for the positive feedback! We appreciate you!

Awesome customer service!!

I want to say a big big thank you to this man he made it where I could get all my deals done in a very timely manner he brought us a truck in all the way from southern Missouri to make a deal work. Will be doing business with him in the future.. as for the sale John was a very amazing person to work with. and John in finance was a wizard at doing what he does to get deals done thank all you for the service you provided for my family and business Golder

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and positive feedback! We love hearing our sales team made sure you had a great experience and were well taken care of! We appreciate you and your business! Thanks again!

Awesome Experience

I had been looking 0nline at the new SuperDuty truck for sometime when I came across Joe Machens. I received a call from Duron Singleton. I didn't respond at first just because the location is 400 miles from my home in Northern Illinois. He did not give up, and convinced me it would be worth the drive. I was so surprised. Such a totally awesome selection, and great friendly, well dressed, straight forward, knowledgeable, professional staff. No surprises. I am confident I received the best deal I could have anywhere. Dealership was in walking distance to great motels, restaurants, and shopping, Duron Singleton and Joe Machens will be at the top of list for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Rick, thank you so much for the kind words and great feedback about your experience with us! We are very excited to have you as part of the Machens family! Thank you for driving to come see us! We appreciate you and your business!

Awesome people

Kim did a terrific job putting us into our new vechile. Felt very comfortable with her and Steve. They explained it all to us! Awesome place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy to know you had a great experience with Kim and our team! We appreciate the positive feedback! Thank you for your business!

Lots of Selection on the Lot

This dealership has great selection and several long time sales people that have lots of knowledge on Ford products. They try to get you as many incentives as possible and give you a good price on your trade in. Once the sale is completed they get your car ready fast so you take it home right away looking sharp. My sales person worked hard to get me the best deal on the Ford Escape I wanted. Financing went smoothly and quickly with no surprises.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive review! We are glad to hear you had a great car-buying experience with our sales team! We hope you enjoy your new Ford Escape! We appreciate you and your business!

Friendly

Great selection of vehicles friendly staff Gerry Smith was our sales person was a excellent guy we told him what we was looking for and he found it for us we have since bought 2 new cars with him as our sales guy and Marc Weiner in financing was a great friendly guy to overall was a great experience working with these guys

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

John, thank you for the great review! We love hearing Gerry and our team made sure you had a great experience at our dealership! We appreciate you and your business!

Never gave up looking for what I wanted!

My husband and I went to Thad looking for a larger SUV but knew it would be a hard deal with what we had to work with. I had a checklist of what i was looking for and Thad worked very hard to find what i was wanting even though the deal didn't work (for now) he never gave up trying to find my perfect car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We are glad to know Thad helped you throughout the process making you had an overall great experience! We do appreciate you!

Awesome Dealership

I had been looking for a new Ford F-350 and found Joe Mechens Ford on line. I contacted them concerning a King Ranch they had in stock, Dave Sharp called me and we discussed the details of the truck and I told him we were interested, but we live approximately 6 hours from Columbia MO. Dave assured me that the drive would be worth it. He was right! My wife and I agreed that this was the best, no pressure vehicle buying experience we have ever had. I will be a return customer and will recommend this Dealership, and our sales rep and new friend Dave Sharp to anyone looking for a new vehicle. Best regards

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Steve, thank you for the great feedback! We are so glad to hear Dave and our team made sure you had an awesome car-buying experience! We appreciate you driving 6 hours to visit us and for your business! Thanks again!

Ryan is professional, knowledgeable with no sales pressure.

Over the past 10 years we have bought 16 cars from Ryan for either our family or for business purposes. Ryan is always efficient, friendly and helpful in helping us find the right vehicle. We always feel like we get a fair deal and trade in, and we plan on coming back to Ryan and Machens.com for our vehicle needs in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Got me what I wonted!

They got me what I asked for. Fixed a few things on the truck for me and provided great service. I t was the forth vehicle I have gotten from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jay, thanks for the positive feedback! We are happy to hear you had a great experience with us! We appreciate you and your business!