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Joe Machens Ford

(1,136 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–5:30pm
Tuesday 8:00am–6:00pm 7:00am–5:30pm
Wednesday 8:00am–7:00pm 7:00am–5:30pm
Thursday 8:00am–6:00pm 7:00am–5:30pm
Friday 8:00am–7:00pm 7:00am–5:30pm
Saturday 8:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2015 state dealer award
View 5 awards
2015 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 710-3134 (888) 710-3134
Used (888) 337-5756 (888) 337-5756
Service (877) 611-9948 (877) 611-9948

Reviews

(1,136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Machens Ford from DealerRater.

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FANTASTIC!!!

This is the 5th car that I have purchased from Machens Ford through Ryan Longenecker. Both Ryan and Todd have always bent over backwards to make sure I am thoroughly satisfied with my new vehicle. Again FANTASTIC!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sheila, thank you so much for being a loyal customer and sharing your positive feedback! We love hearing you had another great car-buying experience from Ryan and our team! We do appreciate you and your business!

An excel service from our sales rep, Mark Dietzel.

I appreciated Mark's unending patience with my requests for vehicles to drive home for my wife to see and ride in. Mark showed his excellence by finding the SUV for us that is a perfect match for the Ford Edge Titanium we were first unknowingly wanting..even the color was just what we wanted and the price was right too. I have met and made a new friend in Mark Dietzel!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We are very glad to hear you had a great car-buying experience with Mark and you found the perfect vehicle! We do appreciate you and your business! Thanks again!

great as always

These folks know what they are doing and will work hard to get you what you need. Doesn't mean they will always be able to give you everything you want but they will work hard to get as close as they can.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We are very pleased to know you had another great service experience with our team! We do appreciate you and your business!

A great deal on a new 2018 Escape 4wd

Joe Machens comes through again. We have purchased several new vehicles from Joe Machens over the years and once again they gave us a super deal. Duron Singleton and Todd Marple made the experience very easy and efficient. We love the Escape, it's the right size and has all the features we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive feedback, Robert! We love to hear you had another great car-buying experience with Duron and Todd! We do appreciate you and all your business! We hope you enjoy your new 2018 Escape!!

FOUND EXACTLY WHAT I WAS LOOKING FOR

I found the perfect used 2016 Jeep at Joe Machens Ford Lincoln, and promptly called to check on availability, meeting with Mark Davis. He is extremely knowledgeable, good with follow up and no pressure. Two items were missing on the interior of my Jeep, and Mark immediately arranged to have thee items replaced. Great service! Once I made my decision, he had me work with Jon Niswonger on the financing with an appointment the next day. Jon is so organized, had all the paper word prepared ahead of time, and I was out the door in an hour or less. I highly recommend Machens-Ford-Lincoln for used cars, especially working with Mark and Jon. I give them both 5 stars, and Machens-Ford-Lincoln as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dianne, thank you so much for the great review! We are happy to hear you had a excellent car-buying experience with our sales team! We love hearing you had great service throughout the process! We appreciate you and your business! Thanks again!

Great Experience

I walked into the Used Car Dealership not knowing what I wanted. I tried to work with another Salesman over several weeks. He was so nice but he never really followed through with me. I finally walked into the New Car Showroom and met Gerry. He worked really hard to help me figure out what I wanted and I purchased my Ruby Red within a few days. Jon helped with paperwork and we were on our way. They were both pleasant and the experience was quick and pain free. I love my new SUV.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive feedback! We are very happy to hear you had a great car-buying experience with Gerry and Jon! We appreciate you and your business! We hope you enjoy your new SUV! Thank you again!

Amazing service

Bought my dream truck from mackenzie and then jon niswonger did the financing. The experience could not of gone any smoother and I could tell they both were helping me get the rate and truck that I wanted. There was no pressure and a very relaxing experience, I absolutely would recommend going to this dealer and working with these people to anyone looking for a car or truck. Everyone was nice and very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your positive feedback, Ryan! We are very happy to hear you found and bought your dream truck at our dealership and that we were able to help make that happen! We appreciate you and your business! Enjoy your new truck!

Phenomenal experience

I gave Joe Machens Ford Lincoln, Five stars, Because everyone was a pleasure to work with. My salesman Ryan Benedict, Was awesome. Jon Niswonger was awesome as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive feedback! We love hearing you had a phenomenal experience with Ryan and our team! We appreciate you and your business! Thanks again!

Great Customer service

Brian was great to work with and made sure I knew all the features on my new truck. Anyone that's in the market for a new vehicle then make sure to go See Brian.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive feedback! We are happy to know you had a great customer service experience with our team! We appreciate you and your business!

`Great Experience

Carlos Pinto who was our salesman did a great job in helping us find the right car, and then showing us the inns and outs of it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear Carlos and our sales team were able to help you find the right car for you! We love hearing you had a great experience! Thank you again for your business and sharing your positive feedback!