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Mike Castrucci Ford of Alexandria

(708 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–12:00am
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 11:00am–5:00pm Closed
2021 state dealer award
View 5 awards
2021 state dealer award 2020 state dealer award 2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award
New (866) 365-8734 (866) 365-8734
Used (877) 926-1100 (877) 926-1100
Service (866) 656-0438 (866) 656-0438

Reviews

(708 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Castrucci Ford of Alexandria from DealerRater.

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Buying a new vehicle at Mike Castrucci Ford of Alexandria

Buying a new vehicle at Mike Castrucci Ford of Alexandria was a very simple and straightforward experience . . . and an enjoyable one too. Rob Canfield did a great job guiding us through the process of buying a new 2025 Ford Bronco. Jeff Brown was very pleasant and helpful in signing necessary financial documents. And Kenton Shoemaker was very helpful when we started our search by looking at Castrucci's used car selection. We are very pleased with the whole process. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This dealership truly made it easy and quick to buy a

This dealership truly made it easy and quick to buy a used car. They have a dedicated group and building for used vehicles. The salesperson was Brent Hensley and he was very friendly, helpful, knowledgeable, and strait forward. Tom Sparrow is the manager and ensured that everything was no nonsense and focused on reaching a fair deal we could all feel good about. You will be surprised how easy and fast it is to buy in person with them. And, Stanley in Finance was just as enjoyable to work with and made it a simple process. Plus they helped me to easily arrange to have the car checked out by my local mechanic before buying. You will really enjoy buying a car from them and feel good about it when all said and done. These guys are doing all the right things in selling you a used car. What a great experience!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Best dealership in Kentucky very friendly they put you in

Best dealership in Kentucky very friendly they put you in what you want not what they want it's hard to find a dealership like mike castrucci. Go see Russell he will help you get a new car with no worries. Thank you for all you do

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

We worked with Alex Biddle who was kind and understanding

We worked with Alex Biddle who was kind and understanding when we took a test drive and didn't get back to the dealership until well after closing. We thought they were open till 6pm, when they closed at 5pm. We returned a week later to lease the vehicle we test drove and Alex was wonderful to work with on the lease as well! We will definately ask for him when we come back!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This service department is fantastic.

This service department is fantastic. Ken Klotter is professional, friendly and is great to work with! I highly recommend!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I live near Columbus and the drive to Mike Castrucci Ford

I live near Columbus and the drive to Mike Castrucci Ford in Alexandria was well over 2 hrs. I’ve been searching for a Ford F250 diesel 4X4 with a front bench seat, less than 200k miles and under $15K. Needless to say the search continued for over 10 months. The truck I was looking at was a 2009 F250 with 118k miles and all the must-haves I mentioned. It was initially over my budget but we came to a very fair price and I drove it away! Brent was honest, direct and very professional. I’ll be back again in another 300,000 miles. Thanks guys! -Bryan

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great people who provided great support through the

Great people who provided great support through the buying process. Ty hey make buying a new car a pleasurable experience.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great friendly service!

Great friendly service! Listened to what I wanted and made it happen quickly for me. I was in and out and thoroughly enjoyed the experience.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

They would not work with the price of my trade in and

They would not work with the price of my trade in and gave me way less, when I went to sign the paperwork.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Roger was very easy to communicate with and accommodating

Roger was very easy to communicate with and accommodating of our travel time and needs vs. dealer normal timeline. He made the overall deal making /haggling process simple and got us sorted past their normal duties. A+

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.