Reviews
Service Department needs an overhaul.
Service Department needs an overhaul. Took my car in Monday morning for a faulty valve replacement and oil change. I was told it should take about 2.5 hours - got a ride home with their shuttle driver- which the driver was on the phone with the Service Dept and was speaking rudely about a customer who missed her ride. After numerous phone calls finally got my car back at 5pm. Was told they were short staffed and that caused the delay. ???? Started for home and the car was making a ticking noise, turned around - the tech could hear it and took it back to the guys to make sure everything was ok. I was told it was probably due to the oil change and fluids adjusting??? Took it back again on Wednesday as it was still happening and now my auto on/off function was acting up. I was given a loaner for the day as they were quite busy, finally at 4pm called again - they couldnt find the noise or find anything wrong with the auto on/off start. They kept it overnight so they could try it first thing in the morning. I went to the dealer Thursday morning and all of a sudden they realized that a gasket was not replaced after the work was done and the battery was bad in the auto on/off function. Really??? Got the car home no more ticking but now my auto on/off function does not appear to be working - at this point I am not going back.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Thank you for bringing your concerns to my attention. I apologize for the level of service you have experienced and do understand your frustrations. I want to assure you efficiency and accuracy is important to our team. Therefore, I would like to learn more about your experience and repairs needed. When time allows, please contact me at the email below, as I would like to earn your trust back in our team. Kevin Schmidt kschmidt@gowilde.com Service Manager
Best service visit I’ve had at Wilde in quite a while.
Best service visit I’ve had at Wilde in quite a while. Thank you, Rob!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Cheers to the 5-star review! We are very pleased to learn about your happiness with your recent visit. Please come back and see us again soon at Wilde Subaru!
Excellent service; made buying a new car easier.
Excellent service; made buying a new car easier. Ryan and Steve were both a pleasure to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for choosing to work with us at Wilde Subaru! We are happy to learn about your positive purchase experience with Ryan and Steve. Let us know how we can help with any future needs at Wilde Subaru!
This was my first time purchasing a new vehicle and I
This was my first time purchasing a new vehicle and I could not have asked for a better experience than what Wilde Subaru provided. Kailee Frick was extremely polite and helpful in ordering and purchasing my vehicle. The finance department was extremely efficient and helped to answer all of my questions on pricing. I would most definitely refer my friends to Wilde in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Andrew! Thank you for letting us be apart of your new car purchase journey! We hope you are enjoying your vehicle. Thank you for the special shout out to Kailee and the Finance Department. It was a pleasure working with you and we hope to see you in the future at Wilde Subaru!
I worked with Tyrell and Belmir on the purchase of my
I worked with Tyrell and Belmir on the purchase of my vehicle. Everything went well. This car has a lot of technology and I wish they they would’ve taken the time to go over how those things worked and how to use them. Overall… I’m glad that I went to this dealership. Test drive was great. Getting approved and final paperwork was exceptional. I would definitely consider them for future purchases.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Congratulations on your new purchase! We are pleased to learn to the test drive and sale were exceptional. We would love to take the time to answer questions you may have about your vehicle and it's technology. Please feel free to stop by any time or give us a call. We hope to see you soon at Wilde Subaru!
Great working with Brandon and Wilde Subaru!
Great working with Brandon and Wilde Subaru! I would have no problem recommending Wilde to any friends or family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are pleased to learn about your great experience working with Brandon. Our team appreciates the 5-star review and we hope to see you again in the future at Wilde Subaru!
I purchased my first Subaru from Wilde more than 10 years
I purchased my first Subaru from Wilde more than 10 years ago and felt strongly about buying my next vehicle there as well. The service department is always accommodating and helpful. Brandon made the buying process smooth and enjoyable
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Nicole, Thank you for the wonderful review and being a loyal Subaru customer. We are pleased to learn about the accommodating and helpful service you have received from our Service Team. We look forward to many more years of working with you!
The people here were very friendly and quick at
The people here were very friendly and quick at responding to any questions or concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for choosing to work with us at Wilde Subaru! We are pleased to learn about your positive experience with our Wilde Team. Come back and see us again soon!
Ryan was great to work with.
Ryan was great to work with. 5:5 When I picked up my new from the factory car, it had 125 miles on the odometer. No explanation was given to account for this. Also, the music in the showroom was annoying. LOL.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to leave a review of your recent experience with us. Please don't hesitate to reach out to us with any questions or concerns. We are here to help at Wilde Subaru!
Kailee Frick was a pleasure to work with.
Kailee Frick was a pleasure to work with. Very knowledgeable and kept us updated throughout the whole process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, We appreciate the 5-star review and are happy to read about your knowledgeable and thorough sales experience with Kailee. We hope to see you again in the future at Wilde Subaru!