Reviews
Sold me a vehicle with safety inspection from their
Sold me a vehicle with safety inspection from their service department. Take it in to a local safety inspection place and apparently the headlight assemblies and bulbs were not DoT approved so it failed inspection and got a rejection sticker. They’re refusing to pay for it because it’s been a year since I bought the vehicle even though their safety inspection said the headlights were good to go.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are very sorry to hear about this, Trevor. Please reach out to our General Manager, Coslyn Ceballos at your convenience at (703-331-8080.
Sold me a vehicle with safety inspection from their
Sold me a vehicle with safety inspection from their service department. Take it in to a local safety inspection place and apparently the headlight assemblies and bulbs were not DoT approved so it failed inspection and got a rejection sticker. They’re refusing to pay for it because it’s been a year since I bought the vehicle even though their safety inspection said the headlights were good to go.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are very sorry to hear about this, Trevor. Please reach out to our General Manager, Coslyn Ceballos at your convenience at (703-331-8080.
Professional, informative, and prompt.
Professional, informative, and prompt. The experience was better than anticipated and would recommend this dealership
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so happy to hear that, SB! Please let us know if there is ever anything else that we can assist you with in the future!
My experience was smooth and fairly easy.
My experience was smooth and fairly easy. Every one was very cooperative and nice to talk with. They provide ample explanations for things I didn’t understand.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so happy to hear that, thank you!
Our salesman Khalib (JD), was outstanding an
Our salesman Khalib (JD), was outstanding an understanding to our needs. Very professional and knowledgeable about vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great to hear! Thank you :)
Everyone was wonderful too deal with.
Everyone was wonderful too deal with. They all were attentive and nice. Best experience at a dealership I’ve ever had!! Would definitely recommend and would definitely come back!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear that, thank you!
No complaints - service tech kept me informed and
No complaints - service tech kept me informed and provided recommended services. Waiting area was good as well.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great to hear, thank you!
I had recall services performed here in June of 2024.
I had recall services performed here in June of 2024. The communication was excellent. I plan to return next time my Kia needs service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're happy to hear that, thank you!
Ali is a liar not a man of his word and will try to scam
Ali is a liar not a man of his word and will try to scam you if you give him the chance
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're sorry to hear that, John! Please reach out to a member of our management team at your convenience at (703) 331-8080.
J Michael was AWESOME!
J Michael was AWESOME! Very knowledgeable and customer focused!! Restored my faith in the KIA Brand.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your very kind feedback. If there is ever anything else that we can assist you with in the future, please do not hesitate to let us know. Thanks again!