Reviews
Shakeeb was truly professional and helped me buy my dream
Shakeeb was truly professional and helped me buy my dream car! Excellent customer service and friendly staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are extremely grateful to receive such an outstanding review, Patel! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Shakeeb was able to do this for you and we encourage you to contact him or stop by if you have any further automotive needs. Sincerely, The Team at Safford Brown Kia Manassas
Service took a little while but my car had some real
Service took a little while but my car had some real issues and in the end everything was taken care off and I have no complaints.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
The dealership is clean, has a nice waiting area and the
The dealership is clean, has a nice waiting area and the employees that I interacted with were friendly and accommodating. I do wish there were more Tellurides on the lot, but I guess that’s the way car buying is these days.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss this issue in greater detail. Sincerely, The Team at Safford Brown Kia Manassas
Great service!
Great service! Everything was done perfectly and we couldn't be happier with the results.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Danielle. Sincerely, The Team at Safford Brown Kia Manassas
Excellent customer service and very friendly staff.
Excellent customer service and very friendly staff. Good place to relax and wait or place to work while waiting.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting our service department and for leaving the kind words, Lucy. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas
John Sasso and Bryant McGaughy where very professional,
John Sasso and Bryant McGaughy where very professional, knowledgeable and helpful completing the sales process and transaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us, Louis! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas
Michelle in the service center was very helpful.
Michelle in the service center was very helpful. She communicated regularly and promptly, keeping me up to date with the status of my Sorento.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your awesome review, Nikki! We're very happy to hear that Michelle was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
Customer service was great!
Customer service was great! They were able to get my car in straight away. The service manager was nice and made sure that I was kept up to date of the work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Team at Safford Brown Kia Manassas
Everyone wad super kind and polite.
Everyone wad super kind and polite. Everyone I dealt with was attentive. Car runs great. They cleaned it really well. (What glass cleaner do you use?) 😁 The only problem was the time for the service. Since I had an "appointment " I did not expect it to take 3½ hours.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
excellent service I'm very please thank you for your help
excellent service I'm very please thank you for your help in my oil change in my car I will be back for other services they sugest I need for my cat.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas