Reviews
Everyone was wonderful too deal with.
Everyone was wonderful too deal with. They all were attentive and nice. Best experience at a dealership I’ve ever had!! Would definitely recommend and would definitely come back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear that, thank you!
No complaints - service tech kept me informed and
No complaints - service tech kept me informed and provided recommended services. Waiting area was good as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great to hear, thank you!
I had recall services performed here in June of 2024.
I had recall services performed here in June of 2024. The communication was excellent. I plan to return next time my Kia needs service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're happy to hear that, thank you!
Ali is a liar not a man of his word and will try to scam
Ali is a liar not a man of his word and will try to scam you if you give him the chance
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're sorry to hear that, John! Please reach out to a member of our management team at your convenience at (703) 331-8080.
J Michael was AWESOME!
J Michael was AWESOME! Very knowledgeable and customer focused!! Restored my faith in the KIA Brand.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your very kind feedback. If there is ever anything else that we can assist you with in the future, please do not hesitate to let us know. Thanks again!
All went well with the leasing process.
All went well with the leasing process. John Sasso was very knowledgeable, courteous and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so happy to hear that, Jim! Thanks for the kind words - see you next time!
We are extremely happy with the level of service we
We are extremely happy with the level of service we received purchasing our new Kia K5 at this location! We actually left Ourisman Kia in chantilly and came to Browns to buy our 2015 Kia
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to hear that, thank you!
Ali was great!
Ali was great! From welcoming us to the lot, to a detailed rundown of the car, to keys in our hand was only a few minutes. Professional staff all around and easy to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear that, Brian! Thank you!!
They are always pleasant and prompt.
They are always pleasant and prompt. Jonathan went the extra mile to text me about a recall notice and let me know how quickly he could get it resolved. I didnt need the work- but he told me only with a dealer sign off would the notices cease. He even made my appointment- all over text, thats great customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are absolutely thrilled to hear that, thank you!
Michelle is indispensable to how you take care of your
Michelle is indispensable to how you take care of your customers. Is there nothing she can’t do?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad we could take care of all of your needs at Safford Brown Kia Manassas. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Team at Safford Brown Kia Manassas