Reviews
There was More than one customer waiting for their cars
There was More than one customer waiting for their cars to be serviced. I am all about customer service . only 1 person asked if we wanted coffee or water or how we were doing. If we needed anything. Most of them didn't even speak.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Sincerely, The Team at Safford Brown Kia Manassas
Very good customer service.
Very good customer service. Friendly staff,, car was promptly serviced and work was very well done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We cannot thank you enough for this glowing review of our service center, Steve! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Team at Safford Brown Kia Manassas
Went for a 2nd opinion, and was glad we did.
Went for a 2nd opinion, and was glad we did. The team was very knowledgeable and provided excellent service and staff. They are now are go-to service team for our family.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas
Great service staff!
Great service staff! Explained everything, and let me know what parts needed to be ordered and when they would arrive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Team at Safford Brown Kia Manassas
Diligent at supporting customer with their issues,
Diligent at supporting customer with their issues, problems, and providing recommendations in resolving the probles at hand.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for putting your trust in Safford Brown Kia Manassas, Robert! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas
Really great experience with the salesman's.
Really great experience with the salesman's. John Sasso is the guy! Regular guy, no intense high pressure sales tactics. Great to work with.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and we're glad to hear that was the case for you on your recent visit to Safford Brown Kia Manassas. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
Vehicle was ready on time and even cleaned inside and
Vehicle was ready on time and even cleaned inside and out, thanks for the great service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We cannot thank you enough for this glowing review of our service center, Michael! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Team at Safford Brown Kia Manassas
Ultimately isolated the electrical problem with my
Ultimately isolated the electrical problem with my vehicle and fixed it at no charge. Total time to fix what ultimately was diagnosed as a battery problem took 5 days due to short staffing in mechanics.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review. We do appreciate your patience for the extended wait that you encountered due to our short staff. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas
Safford Brown is an outstanding dealership and cares for
Safford Brown is an outstanding dealership and cares for their customers. I had an issue with my car that I had purchased from another dealership, and they were beating around the bush about fixing it. For roughly 9+ months I was going back and forth with them. I was losing faith. That is until I reached out to Safford Brown. They fixed my car under warranty, and also showed me what was causing it. Needless to say, I have a restored faith in the Kia brand and Safford Brown had a new customer!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Team at Safford Brown Kia Manassas
Good service and great staff.
Good service and great staff. Our agent is really great! I am so happy with them!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Team at Safford Brown Kia Manassas