Reviews
Very clean and very modern facility.
Very clean and very modern facility. Good environment to conduct business in. The Finance department was absolutely excellent in terms of straight forward explanations. Sam Papino was the epitome of excellence and the consummate professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas
I felt that my vehicle wasn’t looked at properly, it was
I felt that my vehicle wasn’t looked at properly, it was word of mouth of what he said was wrong I had no paperwork saying what the problem was or anything just a carwash I have had my vehicle serviced there for sometime. But now I’ll be taking my vehicle we’re I can get better customer service care if only he gave something that I can get a second opinion but I didn’t get that. I’m not happy
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas
The routine maintenance and recall were done in the time
The routine maintenance and recall were done in the time promised My advisor was helpful,friendly and professional.The car wash was great .The inside cleanup was cursory.3 out of 5. It was done but it left a lot to be desired
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas
Service department has gotten better since purchase of
Service department has gotten better since purchase of the telluride. Much more friendly and professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We feel our service department is what makes Safford Brown Kia Manassas special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas
I have been going to this shop for years.
I have been going to this shop for years. The shop cares about me, my car and my time. I'm never pressured to do work not needed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Team at Safford Brown Kia Manassas
John Sasso and his manager, Kevin, were incredibly
John Sasso and his manager, Kevin, were incredibly helpful and outstanding! John patiently listened to our needs and was very easy to work with. Communication through SMS text was very responsive. Price matched our agreement without any hidden or unexpected costs. The entire purchase process was pretty straightforward, and by the time the paperwork was completed at their finance department, our new Forte GT-Line was sparkling clean and ready at the door. Sincerely thanks to John and Kevin for the exceptional service they provided, and will definitely come back if we decided to buy our next Carnival!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear John and Kevin were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, The Team at Safford Brown Kia Manassas
Waited 2 hours for a state inspection.
Waited 2 hours for a state inspection. Not ok. Would rather pay for it elsewhere and be in and out.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Team at Safford Brown Kia Manassas
I had my appointment at 1:15 PM , my cars did not get in
I had my appointment at 1:15 PM , my cars did not get in for the inspection until 2:00PM , so the waiting time was very long ,plus the cleaning and washing was not done good . this is just a feedback not a compline.the service dept person has the paper work done and just let them on the top of his disk until i asked him my car is done and it ready ? it's parked on customer car pick up , then he starts on then thank you .
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Team at Safford Brown Kia Manassas
Khalid Mirzad as our primary contact was very helpful in
Khalid Mirzad as our primary contact was very helpful in our purchase of a new car and trade in of our old car. John Sasso was also very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Team at Safford Brown Kia Manassas
Yes good dealer, i like , nice personal, more michelle,
Yes good dealer, i like , nice personal, more michelle, good woman, thanks for everything, Att, Osman
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Team at Safford Brown Kia Manassas