Reviews
Michele is very knowledgeable, professional and
Michele is very knowledgeable, professional and courteous. She explained every service that was performed on my vehicle and what will be needed on my next visit. The service was completed in the time quoted and returned to me very well cleaned. Great service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas
Mohammad did a great job finding us right car.
Mohammad did a great job finding us right car. We are very happy with the purchase. It was a wonderful experience buying car through him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle and thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Mohammad was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Team at Safford Brown Kia Manassas
Great and friendly service!
Great and friendly service! I felt like they heard me and met my needs beautifully!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this 5-star review, Pam. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the best car for you. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Team at Safford Brown Kia Manassas
I’ve had all my vehicle service needs met at this
I’ve had all my vehicle service needs met at this location since purchase the vehicle in 2020. I was not satisfied with the service provided for my oil change. My needs and requests were handled with professionalism but they were not satisfied. After my appointment my tires were not inflated, service recommendations were not discussed, and afterwards my service engine light was still on. As a consumer I know I do have certain responsibilities when it comes to vehicle maintenance but I also have a right to chose who I patronize for the upkeep of my vehicle. Unfortunately, I just had a bad service experience.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Team at Safford Brown Kia Manassas
Jonathan was great!
Jonathan was great! He stayed in contact with me the whole time my car was being worked on. Amazing experiance!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review! We really appreciate your business, Brandy. Sincerely, The Team at Safford Brown Kia Manassas
Very good job , on time and very perfect so thank you so
Very good job , on time and very perfect so thank you so much for your caring
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your review brightened our day! Thank you for sharing your positive experience, and we'd love to have you back at our dealership. Sincerely, The Team at Safford Brown Kia Manassas
I am very happy with The Service.
I am very happy with The Service. Service was fast and the people there were helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rabin, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Team at Safford Brown Kia Manassas
I was very happy with service dept staff as I was getting
I was very happy with service dept staff as I was getting oil change …I was expecting my cabin filter was due to chance. Mechanic advised that my cabin filter was still good. Mechanic could easily advise to replace cabin filter but they told me that filter was still good and does not require replacement .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Randy, thank you for your kind words. We feel our service department is what makes Safford Brown Kia Manassas special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas
"DJ" aka Khalid, was great!
"DJ" aka Khalid, was great! I was at the dealership really late and he stayed until I finished. My car wasn't ready that night, so I had to wait for a family member to pick me up. DJ saw me waiting outside and offered me a ride home in his personal vehicle. Excellent customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas
DJ Khalid was excellent!
DJ Khalid was excellent!!! He was very knowledgeable and attentive to my needs and concerns! He also offered me a ride home because my car would not be ready until it was serviced the following day.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
At Safford Brown Kia Manassas, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The Team at Safford Brown Kia Manassas