Reviews
Incredibly fast and responsive sales team.
Incredibly fast and responsive sales team. Hari was very attentive to any questions or concerns we had. We had a very smooth experience and would highly recommend this dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for your wonderful review of Safford Brown Kia Manassas and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Team at Safford Brown Kia Manassas
service for the car was well just the customer service
service for the car was well just the customer service was horrible. they had me waiting for 2 hours until I got up to ask how my card was doing and said it was ready. and turn the table saying we called you didn't answer I had changed my number and wasn't even saved. like you could have confirmed my info when I got, they're for my appointment nothing. so, this dealership needs to invest in their customer service skills. train your desk people.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. We would like the opportunity to speak with you to work on resolving this issue. Please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas
Good experience with service (oil change and tire
Good experience with service (oil change and tire rotation) appointment. Convenient Saturday appointment and minimal wait time. Nice waiting area and friendly people.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Team at Safford Brown Kia Manassas
Wonderful experience!
Wonderful experience! Very happy! Jannie, Ash and Kevin were extremely helpful and beyond patient with me. Really appreciate their service and support.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Team at Safford Brown Kia Manassas
Great Customer service.
Great Customer service. The sales Guy was very passionate and listened to my explanation as to what I wanted.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, The Team at Safford Brown Kia Manassas
Having bought three cars from Browns I would think you'd
Having bought three cars from Browns I would think you'd know I had a pre-paid oil change. Two hours for a oil change, tire rotation and balance and a safety inspection...a little much. I was actually there for three hours because I got there an hour early. The staff is friendly. That's really the only saving grace.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Team at Safford Brown Kia Manassas
Awesome staff from salesmen to finance.
Awesome staff from salesmen to finance. Compassionate, caring, funny. 100% amazing service. I highly recommend. Fed me and made sure I was comfortable during wait times.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review of our sales team. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, The Team at Safford Brown Kia Manassas
KHALID MIRZAD WAS AN AMAZING SALESMAN WOULD HIGHLY
KHALID MIRZAD WAS AN AMAZING SALESMAN WOULD HIGHLY RECOMMEND HIM AND THE HELP I GOT FROM ALL OF THE OTHER AMAZING MANAGEMENT AT SAFFORD BROWN KIA
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We loved reading this review! Happy customers are our aim, and it appears Khalid really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, The Team at Safford Brown Kia Manassas
Great Staff!
Great Staff! I felt welcomed by everyone. Salesmen was really nice. By far the best and fasted I’ve ever been in and out of a dealership! Definitely will be back
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Team at Safford Brown Kia Manassas
Michele was very good.
Michele was very good. I feel she went the extra mile to help me. She was very informative.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
At Safford Brown Kia Manassas, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The Team at Safford Brown Kia Manassas