Reviews
Great service, friendly staff
I arrive on time for my appointment and was seen almost right away Chris Lopez, one of your Service Consultants, who explained everything to me and let me know who they would be getting in touch with me when my car was done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Trey Rodgers - GM - trey.rodgers@brownscar.com
Very good buying experience
Cars were made available quickly. Ron Pattison was very helpful throughout the process and the financing for one car was a good experience. Also, great to receive permanent license plates at purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service From Brown's Fairfax Mazda
I enjoy working with Olivia! She always keeps me updated during my service appointments and can always walk me through any questions I might have.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Trey Rodgers - GM - trey.rodgers@brownscar.com
great place service
The service provided was quick and I received quality work. Great service was provided by customer representative too. The car was ready as said.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
This was a fast and efficient routine maintenance visit. Same day no appointment oil change and tire rotation. Frienldy and knowledgeable staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Darryl! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
Service performed as requested and at a reasonable price. Staff very professional and very through. Location has good Covid-19 protocols.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great dealer, excellent auto service
Excellent service! I always take my Mazda for service to Browns Fairfax. Mechanics as well as tech advisors are always on top of things.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carlos, we appreciate your kind words about our service team. Thank you for choosing Brown's Fairfax Mazda for your vehicle needs. All the best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Buying Process was fast!
My salesman and his manager were very pleasant and the sale didn't take all day long as it has in the past with other dealerships. Fareed in Finance was awesome! I have purchased many cars and this sale was the best so far!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience! Trey Rodgers - GM - trey.rodgers@brownscar.com
Twelve years ago I purchased my first Mazda, a Cx-9, from...
Twelve years ago I purchased my first Mazda, a Cx-9, from Brown's Fairfax Mazda and just bought my second Mazda, a preowned Cx-5, a few weeks ago from them because their car buying process is hassle free. Nenad Mlinarevic was very knowledgeable about the Mazda Cx-5 and answered all of my questions. He was very friendly, professional and did not use high pressure selling tactics, which I really appreciated. Mazda makes great cars and they are really enjoyable to drive. You will be impressed with Nenad's great customer service when you come in to buy your preowned car from Brown's Fairfax Mazda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
The valet service was very helpful during these times. The rest of the service was excellent too. Service Advisor was quite helpful determining what I needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Kathy! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Trey Rodgers - GM - trey.rodgers@brownscar.com