Reviews
Great service but a bit pricey.
The attention of the staff was really top notch. The car was washed when completed and it really looked good, including the wheels.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Trey Rodgers - GM - trey.rodgers@brownscar.com
great service, clean facilities and great people
everyone is very professional, the communication was great, the pricing is fair, the facility is kept very clean at all times.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Friendly people
Friendly people. Everyone i meet was super nice and helpful. Overall it was a great experience and I will return.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
Done very rapidly with very polite , helpful staff with convient faculty layout. Only wish you were located closer to our home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com
Excellent staff
Great people friendly and knowledgeable...staff is alway positive and eager to help truly a great exerperience. By far the best mazda service team in the area!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service without surprises
Very pleasant, and easy to work with staff. No surprises on cost or repairs needed. Quick when waiting in person!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
The valet pick up for the vehicle and courtesy car made the experience of not having our car for a few days smooth. Paying online was easy and flawless.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review, Timothy. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com
Brown's Fairfax Mazda, better than the rest
I recieved honest and helpful advice on what was wrong with my car. As well as always being kept in the loop about repairs and estimated times for completion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It's important that when our customers drop their vehicle off with us, they're given the transparent and trustworthy service we know they deserve. I hope that if there's anything else you need, you won't hesitate to let us know. Trey Rodgers - GM - trey.rodgers@brownscar.com
Always Excellent Service
I always receive wonderful, prompt, pleasant, and professional service from Janette and everyone at this dealer. I have been using this dealer for 10 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Patricia and thank you! We can't tell you how much we appreciate your customer loyalty! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great experience
Great service and communication between the parts department and customer service. Parts found a used item from a junkyard quickly for a nice cost savings.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Trey Rodgers - GM - trey.rodgers@brownscar.com