Reviews
Great service
Sales person Gino is a smart guy and cooperative. We had good experience with service. Show room was clean and open.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review! We couldn't be happier that you enjoyed your experience here at our dealership and that Gino was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Trey Rodgers - GM - trey.rodgers@brownscar.com
Superb dealership, great car
Prompt, professional, attentive, and friendly. Best purchasing experience ever for a car, no pressure sales, knowledgeable team, great maintenance staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Excellent
Everybody was professional, courteous and promptly answered any questions I had. It was very helpful during the pandemic to have the valet service available as I am in a high risk age group and needed repair work done on my car. I am able to have the repair completed using the valet service before winter which is a big relief for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
While my car was being service, the staff communications were clear, concise, and timely. All of the personnel were friendly. The services performed were clearly delineated. The repair work was reliable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
I had a relatively brief visit because I only needed a key to be reprogrammed and duplicated. The work was done quickly and accurately.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
Have always had a good experience with Browns Mazda. They technicians and mechanics are always pleasant, easy to work with and take care of all my car problems.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback, Ellen. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team. Please let us know if we can ever help you in the future. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service, Free Apple Juice
I did not have an appointment, but my car was serviced in a timely manner with a great attitude and friendly demeanor from all staff members involved.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, Stefan. Please come visit us if you need anything else, be it service or sales. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service, Friendly Staff
It was my 5,000 mile service from where I lease my car, so they offer your first full service (oil/tire rotation/wash/full inspection) for free.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
great service
Oil change done on time. Even though I did not request one, I was offered a free car wash. Car came out looking new. Very happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carol, we are glad to hear you enjoyed your recent visit to our service department. At Brown's Fairfax Mazda we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great services
Everyone is very happy in the service lane. Service was quick and fast. It's hard with the new normal it's hard to feel comfortable out and about and I felt comfortable here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for this wonderful feedback! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Trey Rodgers - GM - trey.rodgers@brownscar.com