Reviews
In for oil change, inspection and tire rotation
Fast service and everyone was super nice and courteous...I also had new windshield wipers that were put on for me as part of my inspection...thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Theresa! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Best and only Dealer I deal with
Pleasant, negotiable, hit my price point for trade in, paperwork was particularly fast and fully complete (tags, registration, etc.), went out of their way to provide me the exact vehicle I was seeking, even though it was not on the lot.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com
Hands free service
The pickup and delivery service was excellent. The person who handled my calls was very impressive in how she handled the details.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, we sincerely appreciate your feedback. Each employee is a valued member of the Brown's Fairfax Mazda team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Trey Rodgers - GM - trey.rodgers@brownscar.com
Superb, professional and efficient service
I received fabulous, professional service, and the work performed on my car was perfect. The service really was first-rate, and the wait time was minimal. It was the best experience I’ve had so far.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
In purchasing the vehicle and now having it serviced, I have always felt that the dealership is acting honestly and with integrity. That keeps me coming back. I also appreciate that members of your team are extremely friendly, capable and make the experience easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Trey Rodgers - GM - trey.rodgers@brownscar.com
Easy, low-key shopping and buying experience
My sales rep, Nicole, was very low-key but also extremely knowledgeable about the products and options. It was easy to do multiple test drives and then work the deal through email. Sarah was also great and efficient in working through the paperwork remotely.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Trey Rodgers - GM - trey.rodgers@brownscar.com
Excellent Service, Professional Staff
Service advisors were very friendly and professional, work to be done was well explained and an accurate time estimate was provided and adhered to. Excellent experience. Our family trust Mazda vehicles, but we understand the reliability of a vehicle is greatly influenced by how well it is serviced. Our experience at Brown's Fairfax Mazda has incentivized us to purchase a second Mazda vehicle and it too will serviced at Brown's.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com
A nice reception
I came in unscheduled, after getting my car battery jump started (my car had been sitting unused for 4 months), and asked Brown's to check whether there was anything else that might be wrong. I was welcomed, was assured I'd get a quick inspection the next morning, which was fine. The next morning Janette called and assured me everything was in good shape. There was no charge, Janette greeted me by name though I hadn't seen her since last Fall, and I got a free carwash out of it. VERY NICE SERVICE.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Trey Rodgers - GM - trey.rodgers@brownscar.com
Excellent service and very nice facility
I knew which services were going to be performed and how much time it would take. My service rep got everything done on time including a car wash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great car buying experience - no hassle
Great car buying experience. Nenad - Sales associate, really took the time to explain all features of vehicle and he was very knowledgeable and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Trey Rodgers - GM - trey.rodgers@brownscar.com