Reviews
Great service by a friendly staff!
Great customer service. The service department staff were all super helpful, friendly, and had terrific attitudes! They really did take good care of us on our first visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service. Wonderful service personnel.
Everything was completed is a fast and smooth manner. The complementary valet service was efficient, particularly during this pandemic. My 2010 Mazda 6 runs like a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Trey Rodgers - GM - trey.rodgers@brownscar.com
Excellent service
Customer service was excellent, quality repairs. Kept me abreast of what was required to keep my CX5 in great shape.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Shak Alfonse GM shak.alfonse@brownscar.com
Social distancing was observed.
Kept me advised as to how long repairs were taking. Also, gave my car a free carwash and vacuumed inside.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Shak Alfonse GM shak.alfonse@brownscar.com
Great service
It was reassuring to have the contactless valet service during the pandemic. My advisor kept me in the loop about the service progress and helped me make informed decisions on the services my car needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Shak Alfonse GM shak.alfonse@brownscar.com
Great Service; Jenny is Awesome
Jenny was easy to work with over the phone - she's very patient and takes the time to make sure you understand the process, timing, and costs involved. She also applied to my final invoice a coupon I was not aware of, then explained how it was more advantageous for me to use the coupon than to use my military discount. I felt like she was thorough in every aspect of my appointment.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Very good service department
Even though it was crowded, everyone maintained covid safety procedures and at the same time took take of the customers like normal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Trey Rodgers - GM - trey.rodgers@brownscar.com
Good job!
Managers are attentive and keep me well informed during the process. For the valet service the driver was late picking up. Also, I was not given a delivery time. So, clearly not the best use of MY time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service, Staff and Facility
The staff is always personable, explains things to me clearly and the waiting area is always clean, comfortable and accommodating. The service has always been outstanding and the process from scheduling an appointment to having my car serviced is always simple and smoothly done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for putting your trust in Brown's Fairfax Mazda! We pride ourselves in our service department's ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Good no pressure experience
My salesperson, Mrs. Hefty was very helpful and persistent in delivering clean pre-owned car. I really appreciate her attention to the details.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com