Reviews
Great service
Greeted by knowledgeable tech rep. Quick understanding of work to be done. Constant tfrports of status of the job. Comfortable waiting area. Reasonable price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service, great facilities, friendly customer
Everything. The kind attention, and friendly atmosphere, while I wait for my beloved car to receive, I am sure, the best professional service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Mazda CX 5 2020
Hopefully, car will have no further issues. Purchased the car on 2/15/20. First time that the car didn’t start was in April. Car taken in ....no answers found. This time car kept and hopefully problem taken care of. 🤔😃
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Be sure to contact us if you have any further questions. Take care. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
I felt fairly safe while waiting for my car except for the couple who did not leave their masks on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
My service on my car was very good , Wait time was good Customer Service, was very good. Always planning to return for service on my car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review, Katherine! We really appreciate your business. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service but uneven advice from techs
Loved the white-glove pick up and delivery service and the courtesy extended to Brown’s customer during these dangerous and uncertain times.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Leslie. We look forward to seeing you again in the future! Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
My son had spoke with the staff to let them know what he felt was needed and when arriving the models were available for testing and driving. That save time from riding around looking at different models. Since we are elderly, appreciated the manager having the vehicle delivered on time to our residence - was told the vehicle would be there at 12 noon and at 12 noon the phone rang and we were told the car was in the driveway. The service (delivery) person took time and patience in explaining the operation of the vehicle - all the knobs, push buttons, setting the radio stations, etc.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
Very helpful and knowledgeable staff and they washed and cleaned my car looked very good after the work was completed
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, John! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Love browns Mazda
easy drop off and pick up....completely satisfied. 15,000 mile service, oil change, and crystal fusion service. Love having that extra protection and service plan on my Mazda!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Brown's Fairfax Mazda was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service!
Personal touch from your Asst. Service Manager Janette Taranto. Every time I bring my CX5 for service Ms. Taranta has done a fantastic job of seeing to it that I go home with a happy face.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your great review, Dennis! We're glad to have Janette on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Trey Rodgers - GM - trey.rodgers@brownscar.com