Reviews
Excellent, courteous service
A courteous valet picked up the car as planned and returned it in clean condition, with work performed as agreed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Trey Rodgers - GM - trey.rodgers@brownscar.com
Excellent.
It was a godsend to have valet service during this time of Stay at Home mandated by the governor. Everybody was very professional, courteous and everything was explained. I got photos to illustrate a repair which was unfamiliar to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Kristie. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Olivia, a great asset to your organization
Appreciate that Olivia recognized that I had a battery problem and contacted me to revisit my request that it should be replaced under warranty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for leaving this awesome review of our dealership. Olivia truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We'll be sure to share this feedback, and if you ever need anything else from us, don't hesitate to let us know. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great, responsive service
Very responsive employees who kept me informed of my car's status. I told them I had to leave for a doctor's appointment and they made sure I was out in plenty of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Trey Rodgers - GM - trey.rodgers@brownscar.com
Navigation system issue
The customer service representative was very eager to help solve the issue that I had had with the navigation of my Mazda 3 from the beginning. He provided a new SD card and we were hopeful that the problem was solved. Unfortunately, it turned out that the problem persists, in fact it looked at times the navigation was worse than before. Again, he tried very hard to help out but the issue is the navigation system.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback, Karin. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Trey Rodgers - GM - trey.rodgers@brownscar.com
Browns FAIRFAX maxda
It was fast and the people are great. I feel comfortable that they are honest. The facility is very clean
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stuart, thank you for the feedback! We are happy to hear about your positive experience at Brown's Fairfax Mazda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Trey Rodgers - GM - trey.rodgers@brownscar.com
Excellent customer service
Excellent customer service, nice team, easy to set up service and service done in less time than what I was expecting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mario, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Brown's Fairfax Mazda's Service Department. Regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
Thank you Mazda
Efficiency, rep who gives me several updates so I know what is going on with my car and how long it will take
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Margot. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Thank you for choosing Brown's Fairfax Mazda! Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Fine all around
timeliness, good advice, friendliness, follow up-all great. My Protégé is 20 years old with very few miles and needed special attention to keep the fine performance it has always delivered.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dorothy, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Brown's Fairfax Mazda's Service Department. Kind regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
GREAT JOB!!!
Very nice experience all the way around. Good work, fair price, done in time. Was thinking the problem was bigger than it turned out to be and was happy to get it resolved.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Brown's Fairfax Mazda! If there is anything else we can do for you, please feel free to give us a call. Regards, Trey Rodgers - GM - trey.rodgers@brownscar.com