Reviews
Outstanding and Honest Service
We leased a Mazda6 in September and because it was such a smooth, positive and easy experience we returned 5 months later to buy a CX-9. We knew our budget limits and what we wanted, and while we weren't sure it was possible to get what we wanted within out budget limits, Alex and Gino were outstanding, open and honest and they were able to get both vehicles within the limits we were under. I definitely recommend this dealership to anyone looking for a pleasant shopping experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We are happy to hear about your positive experience at Brown's Fairfax Mazda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Trey Rodgers - GM - trey.rodgers@brownscar.com
Turn Signal switch
The problem was quickly diagnosed and done quickly and correctly. The staff was knowledgeable and polite. Facilities were clean and comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you back here at Brown's Fairfax Mazda again in the future. Trey Rodgers - GM - trey.rodgers@brownscar.com
Awesome
Everything!!! From the service department to the Collision Center, Brown’s Mazada has always taking care of me. If I buy another car it will definitely be from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave Brown's Fairfax Mazda this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
Awesome!! Great place to bring your car for a fast and reliable service. They always have clean bathrooms and I love that they clean my car for free everytime.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brenda, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Brown's Fairfax Mazda! If there is anything else we can do for you, please feel free to give us a call. Kind regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service!
The personnel were friendly. A lady(I forgot her name) was kind enough to check on the people in the waiting area, whether they wanted to have any refreshments and made sure to give people an update on what their respective car's service. This was very thoughtful and something new that I haven't seen at any other dealerships I went to. Kudos to the team!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nishant, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Browns is an excellent dealer
The service rep was very pleasant and explained everything. Service was done very quickly and the car wash is always nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Sarah. We are pleased to hear our team could provide you with an efficient service experience. Please let us know when we can assist you again. Trey Rodgers - GM - trey.rodgers@brownscar.com
Semiannual checkup experience
I feel my car was looked after well when it received its semiannual checkup. And I enjoyed having coffee available as I waited and read my book. Wait time was longer than usual that particular day. I love my CX-5 (though I wish the GPS were better).
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Eleanor! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Brown's Fairfax Mazda again! Regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service n clean facility
Efficient dealership operation - personal approach of managers, clean facility, and speedy repair service. Variety of refreshment n snacks. Friendliness of employees and concerned people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service, a little dusty
Quick, efficient, professional, friendly customer service. Left my car a little dirtier than before it was serviced. Dirt on floor and grease on steering wheel. Annoying.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chandra, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
Everyone was friendly and we feel that we received a fair price for our trade-ins and new car. They were very responsive to our questions and with scheduling an appointment under our service plan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rita, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Kind regards, Trey Rodgers - GM - trey.rodgers@brownscar.com