Reviews
Brown's Fairfax Mazda Service
Fair service advice. Timely and prompt. Courteous and attentive advisor. Never felt pressured to obtain unnecessary maintenance or repairs. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ralph, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Thank you for choosing Brown's Fairfax Mazda! Regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service, easy appointment process
Friendly service, as always. I appreciate being kept informed on when I could expect to leave. Also, the person dealing with me reminded me of coupons I had and saved me mon ey.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Daniel. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Thank you for choosing Brown's Fairfax Mazda! Kind regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
new car buying
No pressure. Friendly staff that made the experience a pleasurable one. And really enjoying my new Mazda! Would recommend to others looking for a Mazda.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Brown's Fairfax Mazda! If there is anything else we can do for you, please feel free to give us a call. Thanks again, Trey Rodgers - GM - trey.rodgers@brownscar.com
Fast service
Made appt, and the appt. was kept no long waits. In and out in less than a hour for an oil change
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
George, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
Service was thorough and prompt. Customer service was very friendly and supportive. My visit was only routine maintenance and state inspection.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Sandra. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
Timely and friendly service
Quick and friendly service and completed within reasonable time frame. I would definitely recommend to others. I have used them for years and will continue to as long as I own my Mazda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for the feedback! We are happy to hear about your positive experience at Brown's Fairfax Mazda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Take care, Trey Rodgers - GM - trey.rodgers@brownscar.com
Good loaner, one day delay
Service was well done. Courtesy car was appreciated. Only hitch was contractor delay. Work was well done. Thanks for the tool kit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Thanks again, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
Customer service is great, especially the friendliness. It’s good to have updates while waiting. It’s good to have drinks too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Andrew. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Kind regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
Good response
You gave me an appointment quickly and got me in and out quickly. Ourisman could not do that. Extra words.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Andrew. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Kind regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
Very courteous and friendly staff and very prompt service. Making an appointment is easy and the waiting area is very comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nancy, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. We look forward to working with you again in the future. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com