Reviews
Good experience
Pleasant welcoming staff. Jason could not have been nicer. The work was done Within the time specified. It is a pleasant waiting area with a WiFi connection.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the terrific feedback, Dave! We are pleased to hear about your 5-star experience with Jason. Please don't hesitate to contact us if we can assist you with any future auto needs. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Easy to buy from
Extremely low pressure, no games or theatrics with the trade in. Paul was very helpful and friendly. Would recommend this dealership to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Tyler! We are very happy to hear that Paul was so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
The ease of dealing with the sales person - no underhanded sales tactic - and smooth dealing at the finance office. Overall, your dealership seems to be much more organized than many of the dealership that I have been with before arriving at Brown's Fairfax Mazda. Many of the other dealership I have visited could not even give me any straight answer for anything that I asked. That makes your dealership very unique in a positive way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! All the best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Brown's Fairfax Mazda Excellent Service
Great service coordinator and team. Very happy with timing and service! Brown's Fairfax Mazda is my regular service provider. (They sold me the used Mazda 5 as well and have a great used car department.)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the wonderful review, Robert! Please don't hesitate to contact us if we can assist you with any future auto needs. Take care! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Maintenance Visit
Everything was explained to me in detail and everyone was courteous. I am sure to visit your establishment in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the terrific review, Kevin. I'm pleased to hear our team could provide you with an efficient experience. Let us know when we can assist you again! Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service
Service performed in a timely manner. Staff always professional and do a good job of keeping you informed of service completion status.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Claudia. We are pleased to hear our team could provide you with an efficient service experience. Best regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
Good service
Quick and friendly service - good service. They call with reminders. Buying process was painless. Fair price on a great car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great experience
Toni Vergara was a super nice guy and I really appreciated his knowledge, transparency and overall excitement about Miatas. He made the car buying experience really great. This was my first car purchase and it was very smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service advisor
Easy to make the appointment at a convenient time and date. Chris, my service advisor, is definitely customer friendly and helpful.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Trey Rodgers - GM - trey.rodgers@brownscar.com
Brown's is the place to go to buy a Mazda!
Matt and Paul - were straight shooters - no bull - just helpful - and that is all I want.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to leave us this excellent star rating, Michael! We look forward to working with you again in the future. Trey Rodgers - GM - trey.rodgers@brownscar.com