Reviews
Nenad was amazing. He was relaxed and not pushy and was...
Nenad was amazing. He was relaxed and not pushy and was very knowledgeable on the car I was interested in. I really appreciated his service as well as the general manager’s. Would definitely recommend going to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service, family company, friendly
Personal attention, kindness, no pressure. We were very impressed with the customer experience at this dealer. We heard multiple times: "We are here to help you find the car that's right for you; not to sell a car." They were true to these words.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Laverne and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Take care! Trey Rodgers - GM - trey.rodgers@brownscar.com
Friendly, efficient service
My service advisor, Chris Lopez, was friendly and efficient. I had a minor problem after departing dealership, returned to service department and Chris took care of it immediately. I also liked ease of getting loaner car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Trey Rodgers - GM - trey.rodgers@brownscar.com
Long Drive BUT worth it
I recently found myself shopping for a 2019 Mazda cx9 Grand touring. I'm from Pennsylvania. I found several CX9's and made several calls to different dealerships. I decided to take a long drive to Fairfax Va. to check out a Blue and beige CX9. I was greeted by David Chung. He was very helpful in showing me the SUV and we went for a test drive. I told him I was interested and we talked price. He worked with his manger to get me as close to what I wanted to give. He didn't ask me dumb questions like what do I want my payments to be. Like other sales people pushing you into a sale. I was not pushed by the sales manager either. I was telling him about how I had a sales person at an other dealership that would not give me my keys back. He couldn't believe it. lol. To make a long story short. I drove my CX9 home that day. Thanks You David.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Excellent Mazda Dealership
Professional service given with a friendly attitude in a comfortable dealership. I can highly recommend Brown’s at Fairfax. I particularly wish to thank Chris at the Service Dept. Chris, you are the Best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Trey Rodgers - GM - trey.rodgers@brownscar.com
Good service
It was quick and painless. Hopefully it will continue to be that way. The area was clean and I got updates while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Trey Rodgers - GM - trey.rodgers@brownscar.com
Well baby check up
It went quickly and was thorough. Mazdas are so reliable and dependable, we would expect nothing less. Overall a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than happy to see that our team took care of your automotive needs! Let us know if we can do anything for you in the future! Trey Rodgers - GM - trey.rodgers@brownscar.com
Polite Service technician and great service
My service specialist was kind, patient and kept me updated. She would come back to me in the waiting area to let me know how things were going with the repair.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review. I am pleased to hear our team was able to provide you with an excellent service experience. Please don't hesitate to contact us if we can assist you with any future auto needs. Best regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
This dealership goes above & beyond to make sure your...
This dealership goes above & beyond to make sure your buying experience goes well! If you have any issues or questions, they will go out of their way to make sure you leave with your car satisfied! Would definitely buy from here again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jason, thank you for taking a moment to share your feedback with us! We strive to provide each of our guests with an excellent experience and I am glad to hear our team could do just that. Please let us know when we can assist you again! Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great Service, fast!
Your service reps are always on top of things. Took my coupons and applied them right away and fit me in for service without a problemon a busy Saturday
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience, Stuart! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com