Clay Cooley Nissan of Richardson

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our team and that we were able to provide great support. We’ll be sure to share your feedback! We truly appreciate your trust and look forward to serving you again.

This is Angela, I'm one of the managers here at Nissan of Richardson. Thank you for sharing your feedback. We’re very sorry to hear that your experience didn’t meet expectations and that your visit took longer than it should have. That’s not the level of service we strive for. I’d like the opportunity to learn more and make things right, please contact me directly at 972-792-5657 , 469-655-6745 or aduran@comeseeclay.com so we can discuss this further.

Hi Susan! Thank you so much for sharing your experience. We're thrilled to hear that our team made you feel welcome from the moment you arrived at the service bay. We truly appreciate your kind words and the opportunity to serve you here at Clay Cooley Nissan of Richardson! Please reach our if there is anything else we can do.

`Hi Leary this is Angela, one of the managers at Clay Cooley Nissan of Richardson. Thank you for sharing your feedback. We’ve been trying to reach you to go over your experience. Our $119 diagnostic covered testing the seat heater, and our estimate reflected a damaged seat-heater harness. Per safety guidelines, we don’t repair a compromised harness due to fire risk, we only replace it. If you’d like to review the results together or need anything else, please call me at 972-792-5657 or 469-655-6745. I would love to turn this into a better experience for you.

Hi, this is Angela, one of the managers here at Clay Cooley Nissan of Richardson. I’m sorry we don’t have your contact information to reach out directly. I’d really like the opportunity to go over your visit and clear up any concerns about the information you were given. Please feel free to call me at 972-792-5657 or 469-655-6745 I would love the opportunity to make things right.

Thank you for sharing your experience! We’re glad to hear everything went smoothly and that Scott kept you well informed throughout your visit. We truly appreciate your feedback and look forward to serving you again at Clay Cooley Nissan of Richardson!

Thank you so much for your kind words! We’re thrilled to hear that Shauna delivered such great service and kept everything on schedule. She truly takes pride in taking care of our guests, and we’ll be sure to share your feedback with her. We appreciate your continued trust in Clay Cooley Nissan of Richardson!

Thank you so much for your kind words! We’re thrilled to hear that Shauna delivered such great service and kept everything on schedule. She truly takes pride in taking care of our guests, and we’ll be sure to share your feedback with her. We appreciate your continued trust in Clay Cooley Nissan of Richardson!

We appreciate you taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns, transparency is very important to us, and we want to ensure every customer has a clear understanding of all product details. Our management team has already been made aware, and we’re reviewing your cancellation request to make sure it’s handled promptly. Please feel free to contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally assist and ensure everything is resolved to your satisfaction.

We’re very sorry to hear about your experience and completely understand your frustration regarding the delay and communication issues you’ve encountered. We want to make sure you get the assistance you need as soon as possible. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally review your situation and help get this resolved promptly.

Escalation of Unresolved Finance & Contract Issues I have emailed finance management, called both numbers you provided, visited the dealership 14 times, left a voicemail, and responded privately through this platform — and have still received no response. Your dealership’s failure to send payment to PNC Bank in a timely manner has caused me to continue making payments on a vehicle that no longer exists, simply to protect my credit. On top of that, I was forced to purchase a replacement vehicle, meaning I am now making payments on two vehicles — all due to Courtesy Nissan’s failure to fulfill its contractual and financial obligations. As of now, this issue remains unresolved. Next Tuesday, I will be filing formal complaints with the Texas Attorney General’s Office, the Better Business Bureau, and the Texas Department of Motor Vehicles. If I do not receive resolution prior to that date, I will also pursue the dealership in small claims court for multiple violations, including but not limited to: 1. Breach of Contract 2. Conversion or Misapplication of Funds 3. Violations of the Texas Occupations Code – Dealer Conduct 4. Violations of the Texas Deceptive Trade Practices Act (DTPA) 5. Violation of Finance/Lender Agreement Obligations This situation has gone on long enough. I expect an immediate and substantive response to resolve this matter. Sincerely, Matthew Jackson

Thank you for the great feedback! We’re happy to hear Scott kept you informed and provided clear, honest time estimates so you could plan whether to wait or take the shuttle. We’ll be sure to recognize him for the excellent care. We appreciate your trust and look forward to serving you again at Clay Cooley Nissan of Richardson!