Reviews
Employees need to know better the service and the product
Employees need to know better the service and the product also, and the customer service need to improve
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
JUANRY_13_86, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.
Consistent and timely but understaffed.
Consistent and timely but understaffed. Easy to set up an appointment without a long wait.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
PETE44R, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
This manager is extremely unprofessional.
This manager is extremely unprofessional. Very argumentative and disrespectful. Lacks simple knowledge in the dealer industry.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Patrick, Please contact me directly so I can understand what happened and help correct this. Thank you, James Berger Chief Operating Officer 813 716 8784 || james.berger@autostarusa.com
See comments above.
See comments above. You seem to be short staffed. I could not get the service department to answer the phone or return a phone call for several hours yesterday. No closed-loop communication is poor business practice and very frustrating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
JUMBONAV, We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction. We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward. If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.
Excellent.
Excellent. Great attitude great service Play was clean and I always enjoy my experience at Auto star
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
cheflaner, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!
Issues aren't resolved clearly; they keep throwing the
Issues aren't resolved clearly; they keep throwing the ball to another person. After a few thousands and many trips to the dealership; you might have your vehicle fix for a few months before you have to go back again so they can find something new to spend some more money.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
antobutler, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.
JD helped me find a way out a difficult situation when my
JD helped me find a way out a difficult situation when my 2013 outback gave out while still owing on it Jd and his team helped me out tremendously by taking care of the old load and helping me lease a 2025 Impreza thanks so much guys!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
mmathieu1998, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Jd helped me lease a new 2025 Subaru impreza since my
Jd helped me lease a new 2025 Subaru impreza since my 2013 outback gave out and i still owed on it thanks to him and his team the old loan was taken care of and i am now paying for a car that actually works thanks guys!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
mmathieu1998, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
New owner of this dealership; really working hard to get
New owner of this dealership; really working hard to get things right. Great follow-up. I feel I got a good deal and am very happy with my new Solterra.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
gregorio.wright, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Best car buying experience yet.
Best car buying experience yet. Fast, easy, great deals and good people. David went out of his way to get me the best price and deals on my new car. Thanks David!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eciske, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!