Reviews
I took my Subaru in for a tire pressure sensor error, and
I took my Subaru in for a tire pressure sensor error, and the tire pressure sensor light is still on, and now the ABS light is too. They supposedly used a scanner, but I don't believe they actually did. And they want to charge me 285 for a scan again. What a disappointment! That's why I won't be taking it back to you.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Always pleasant honest and knowledgeable.
Always pleasant honest and knowledgeable. Great communication. Smooth process, efficient and estimated time to get work done was accurate.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We walked in there, asking what the noise was from the
We walked in there, asking what the noise was from the rear of the vehicle, and left with a bill for $308. No work done. No advance warning of how much the service would be.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Brad is a great service department rep,but an express
Brad is a great service department rep,but an express service oil change should not take an hour and a half.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
The dealers staff was professional and knowledgeable.
The dealers staff was professional and knowledgeable. The costs were a little bit higher but everything was fixed
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We did not appreciate the confusing process used to get
We did not appreciate the confusing process used to get to the final number. Too many different people involved. And we never got a clear itemized cost of the extended warranty until the very final documents with Robert.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Cindy, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com
Everyone was very friendly and very respectful.
Everyone was very friendly and very respectful. They were patient in helping us understand everything and happy to run multiple quotes!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Jennjen2007, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Much improved service with Robert Saunders and Brad!
Much improved service with Robert Saunders and Brad!!! Both have very professional customer service skills. So happy to work with them after some previous unsatisfactory service experiences
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
SMITH.GINNY.READING, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Everyone was friendly and helpful.
Everyone was friendly and helpful. They treated me very well and completed the service I needed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
LORISHERLOCK49, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Was a great experience to buy a car the staff very noce
Was a great experience to buy a car the staff very noce kond and patience thank you for your help
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
GILDAREBECA, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!