Reviews
Check in took about half in hour and check out took
Check in took about half in hour and check out took about half hour due to billing error. The staff was really helpful and very nice.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Tom, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.
Robert was soooo helpful!
Robert was soooo helpful! I came in with a leaking tire and ended up replacing all 4. He did a great job explaining my options to me and was patient enough to even speak with my mom over the phone. As a young woman without much car knowledge, I really appreciated how patient and educational he was.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
ecurry428, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Intake and service time was good.
Intake and service time was good. Advisory and input on issues was on the mark. Thanks.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paul, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Routine maintanence was performed timely and adequately.
Routine maintanence was performed timely and adequately. The cabin filter needed to be replaced which was done. I was a bit surprised at the price charged for the filter, one I found out what it would have cost at autozone.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
wibrowning, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Alec is very customer friendly and also seems to be
Alec is very customer friendly and also seems to be helpful to new employees.It does seem like you have a lot of turnover in service writers,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
cynthia.thrall, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
I bought a Subaru here in part because your service folks
I bought a Subaru here in part because your service folks are so knowledgeable & nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
gkirkland, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Service department not very reliable.
Service department not very reliable. They don't have parts readily available for repairs needed.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
opieltim, Thank you for your feedback on your recent experience at Autostar USA. We apologize for any delays you encountered with car parts for your vehicle. It's important to note that there is currently a national delay affecting the availability of car parts for Stellantis vehicles, which has impacted our service timelines. We appreciate your understanding during this challenging period. We're actively working to minimize any inconveniences and ensure a smoother experience moving forward. If you have any further questions or concerns, please reach out to us directly at 828-452-2841. Thank you for choosing Autostar USA. We value your business and look forward to serving you better in the future.
Friendly service.
Friendly service. They didn’t try to upsell me on anything which I really appreciate. I came for the service I needed and they gave me exactly that. It’s probably been a decade since having an oil change and tire rotation without someone trying to get me to buy more. What a relief it is to be treated kindly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kyle, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Me wife and I worked with Dan on the purchase of our new
Me wife and I worked with Dan on the purchase of our new Crosstrek just over a year ago. Dan was so helpful, friendly and honest. What a gem. I feel like he has so much intregrity and is a genuinely honest person. Although I have not been thrilled with this dealership, I would highly recommend Dan.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Rick, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com
Dishonest and terrible service.
Dishonest and terrible service. Do not go here , they do not take care of locals . You would be better off driving to Denver. They take advantage of people and are stereotypical used car salesman lyers.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
mbrunetto5413, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com