Journey Nissan

We had a great experience with our salesperson, Jimmy Palsimano. He was very knowledgeable about the car we purchased and answered all our questions. As far as the dealership’s admin process, we spent way too long there given that we did the car pre-selection and finance application online. It was not an exceptionally busy day, and once we finally did see the Finance Mgr, it was a very rushed process with little explanation on the documents. There was too much downtime for no apparent reason. There was also a mistake in the car we selected online vs what was ready for us when we arrived. We understand this dealership is under new owners and getting the “kinks” out. Hopefully, this review helps focus on areas needing improvement because the car and sales team are awesome!

I brought my vehicle in for a recall repair. When I came in the person said they would also do an inspection. I told them it wasn't needed as I just had my car maintenance completed at another shop. They did the inspection anyway and then tried to use fear to get me to complete approximately $4k in repairs and maintenance, including fluids, flushes, etc. that had already been completed at my other shop. There were two things in going to ask my shop to look at, but I'm not seeing the issues the sales person talked about (uneven wear on my tires) so I'm skeptical that it's really an issue. I'll only go back if I have another recall. Using fear to get a female to complete maintenance and ignoring her request in the guest place just isn't okay.

Made appt on thursday for following monday. Arrived early monday am. Service writer said we have no record of you making an appt. Requested transmission oil and filter* replacement service and to diagnose shifting issue. Within 4 hours i received 3 calls from sales people about trading in my car/buying a new car. Monday pm, never got info on work progress on my car. Tuesday, more calls about trading my car in and no work progress call Drove by to see if my car was in bay late in the day. Wed am no call from service, called wed late, approx 6 pm. They were going to get back with me. Called back said they think its a crank sensor causing shifting problem. Said would be worked on thursday. I called late thursday and service person said no work was done as technician was off thursday, but would get tjem on it friday am. I called friday around 3 pm, they said it would be done later today. Service person called around 530 and said it was done. I picked it up at service close time 7pm. I requested twice to have transmission service done (both filter and trans oil changed) THE TRANSMISSION FILTER WAS NOT CHANGED AS REQUESTED) the car has 97,000 miles and Nissan recommendation is 50,000, and 100,000 trans filter change. I am dissapointed the service was not completed as requested and it took a whole week for what should have been a 2 hour service.

Amazing Customer Service from every associate I walked past. Prompt, Bery attentive to my needs and fast financing with a pleasant smile. Manager came over to introduce himself and shake my hand. What a blessing and beautiful experience. Thank You!

Price advertised was totally false which seems to be common with car sales. Thought that was a thing of the past. A total nightmare getting paperwork and unless I missed something still waiting for the details on the supposed lifetime warranty. Will never go there again. Avoid at all costs.

Have been serviced by Zeigler and now Journey Nissan at this location for 9 vehicles.

Quick service, in and out with ease. No pressure for inspection, just clear information and recommendations. Great job.

My salesman, Daniel Hernandez, provided top-tier customer service. He was very helpful and knowledgeable, and he was able to get me something that was within my budget and that I liked. I strongly recommend him for your car purchase.

My sister referred me here because she bought a car with Daniel Hernandez. Needless to say, for my very first car purchase, this was a lot smoother than the stories I’ve heard!

Victoria in service always helpful to me and my daughter answers all my questions and calls me back on the phone w updates on my car. I feel I can trust her and I’m not getting taken advantage of on what’s wrong w my car