Reviews
Never explained everything on the car.
Never explained everything on the car. Having issues with the radio and CarPlay and was in the shop two weeks and then another week. Had the vice president of sales of North America. Look at our car thought it was fixed and now it’s acting up again have called twice to talk to somebody about it and cannot get a hold of anybody very unhappy with the service of this company.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Please know that we take your feedback seriously. I would like to discuss your review regarding interactions with our team, as well as the status of your vehicle. Please reach out to me directly so that we can discuss this further. Thank you, Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
Good service.
Good service. Need to be considerate to customers who make an appointment and not have the customer have to wait 2+ hours for an oil change.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
Dealership is very nice and pheasant.
Dealership is very nice and pheasant. People that work there are very friendly. Sales person 👍
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
Journey Nissan is clean on the inside and has a friendly
Journey Nissan is clean on the inside and has a friendly staff. Free wifi while waiting is a plus. Tim in service was great at keeping me informed about my frontier
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Journey Nissan! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
I appreciate the good communication you provided
I appreciate the good communication you provided throughout the repair process, and the work was done well
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Journey Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
We just bought a brand new Nissan Pathfinder.
We just bought a brand new Nissan Pathfinder. Our dealer John was the best. He did a great job taking us through the whole process of buying a new car. It was a very easy journey. Thank you John and good luck to you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Journey Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
Tim did a superstar job from applying credit to delivery
Tim did a superstar job from applying credit to delivery of vehicle. Thank you for all your service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Journey Nissan. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
I would 10/ 10 recommend Karen!
I would 10/ 10 recommend Karen! She is a very sweet person and was very helpful when it came to showing us the car we were interested in!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Journey Nissan! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
There's a nice vibe at this dealership.
There's a nice vibe at this dealership. Everyone has been kind and courteous, and no one seems to be uptight. It's very comfortable there too. It's not a fast process, so that's important. I liked the music too! I hope I wasn't a difficult customer! I knew what I wanted to look at, and why I wanted a trade-in, and it was understood. It turned out well. Thanks to Karen, Renato, Jimmy, Rafael, and special thanks to Tim, who has been my go to for months about former car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122
We were greeted by John when we arrived.
We were greeted by John when we arrived. John and the management team were very easy to work with at Journey Nissan. No pressure, made our buying experience a good one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Robert Majesky Executive Manager robertm@journeynissanchi.com Store: (847) 265-1122