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(280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Hamburg from DealerRater.

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great experience

recently purchased a Silverado here. was the smoothest purchase of a vehicle I have ever had. every person in the building would say hi with a smile on there face. the friendliest dealership I have ever dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing West Herr Chevrolet! We hope that you are enjoying your Silverado!

Great Experience!

I bought a new 2015 Chevy Malibu LT and the process was quick and easy. My dealer, Steve Hart, explained everything to me so well and helped me get the best deal on the car. I would highly recommend him to anyone who is looking to purchase a new car. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Don't do what they say they did.

Had brand new truck in for 1st oil change. First they said the greased , checked fluids. Never done. Second truck smelled like grease. Had to scrub the seat. Then I contacted the service manager. He told me that there are no grease fittings. Very educated service dept. Never do business with a company that hires uneducated employees.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Great experience!

Steven Smodics did a wonderful job helping me find the perfect car! So friendly I had a wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service,

I have purchased three cars from this dealership, Alan White has always provided excellent service, and the dealership always takes take of my automotive needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A great experence!

My Sales person was really amazing; Karen went out of her way to listen and find me exactly what I was looking for and also was knew what I could afford. She truly made the buying a new car experience very enjoyable. She worked around my crazy hours and I never felt pressure. Karen really took the stress from the situation and that allowed us to focus on finding the right vehicle and keeping me on budget! I can?t say enough about the Karen and how pleased I was dealing with her and West Herr Chevrolet of Hamburg.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They are awesome

The are the best. My wife and I bought a 2011 Chevy Malibu from them in November 2013 from them, they were very helpful to us throughout the whole process. However, over the last 7 months we've had problems with our car, in total 3 times for the same issue. It's been very frustrating, but west herr has been there every step of the way. Today they bought our car back and got us a different one. Kudos to west herr, we would recommend anyone there. There customer service is stellar. There service department is awesome too. Even though they couldn't fix our car,they spent a lot of time on the car and talking to engineers from gm to try and fix our car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Happy with my purchase!

Great service, great dealership, great people! Couldn't have asked for a better experience! I bought my new Cruze from Scott at West Herr Chevy in Hamburg and took it home that day! Very easy going and I will be returning in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2004 jeep grand cherokee

Bought my 04 jeep from Scott used. He was nice, sincere, honest and didn't pressure me to buy. I would highly recommend him and his dealership to anyone looking for a used vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service!

Bought an 06 used equinox from Scott with low miles and in great shape. I like the dealership and the people and I've been loving it ever since! Highly recommend Chevy hamburg!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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