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(280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Hamburg from DealerRater.

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Hassle Free!

From start to finish Paulette Kelly took care of every detail perfectly. From finding the perfect car to great financing. Very knoweldgable and professional. Highly recommend this dealership for your needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2012 Chevy Sonic purchase

I purchased my 2012 Chevy Sonic from Scott at West Herr Chevy in Hamburg. This was my first time buying a car, it was a great experience. He let me take the car overnight, gave me a great deal, and even took my old 1996 Nissan Sentra in on trade...I thought I was gonna have to junk it! Saved me time and money! My wife also bought a car from him, so we will be buying from him for years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2005 Ford Escape

I bought a used 2005 Ford Escape from Scott about a year ago, he got me into a great used truck with low miles for the year and gave me great money for my cobalt to trade in! I had my husband buy a car from him just a few months ago and the process was as smooth as it was when I bought my car. Great dealership, great employees! I recommend all my friends and family and with the dealerships $100 referral that they do Ive even made a few bucks sending friends in!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Chevy Equinox purchase

Dealt with Scott in buying my 2013 Chevy Equinox. He was very helpful to me, taking time to answer my questions and he even let me take the car overnight to solidify that this was the car for me! I would recommend this dealership to all my friends!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing service. Great experience

Mike S was very professional, and a pleasure to work with. It was my first time buying a new car, and he was very helpful. Anytime I had any questions, he was always there to answer them. We were always in constant contact and he made the process very easy for me. I would highly recommend him to any friend or family member.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Satisfied!

My salesman Mike Stewart made everything extremely easy for me and helped me pick out the perfect car in my price range. His ability to treat the customer with respect and make them feel important is second to NONE! I purchased a 2012 Cruze back in March and I couldn't be happier with the customer service and car itself. Thank you West-Herr Chevy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome experience!!!

I went to 2 dealerships prior to west herr chevy of hamburg, the prices of the cars there were outrageous and the sales reps were so pushy. Finally a friend referred me to west herr chevy, Mike Stewart was great help and got me an awesome deal on my new 2014 cheve cruze! I highly recommend visiting west herr chevy in hamburg!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great salesperson

MY DEALER REP WAS KAREN, SHE WAS OUTSTANDING, NO PRESSURE, HELPED ME TO PICK OUT THE EXACT VEHICLE FOR MY WANTS AND NEEDS.VERY KNOWLEDGEABLE AS TO THE VEHICLES AND THE OPTIONS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Paulette Kelly, Sales

We just purchased a 2008 Hyundai Santa Fe. Previously during our vehicle search our experiences with other sales reps./dealers was not a very positive one so we were very leery of the process. However, dealing with the sales rep. Paulette Kelly, who was personable and down to earth it turned out to be a positive experience. We would not only recommend Paulette to someone else looking for a vehicle but also West Herr Chevrolet.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Completely satisfied with my experience with West Herr....

Completely satisfied with my experience with West Herr. Mark was very helpful in finding me the vehicle I was looking for, and would recommend him to my friends and family when they are looking for a vehicle. I am completly satisfied with the vehicle and again Thanks Mark for all the help. Dennis

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.