Murphy Ford

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
351 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 29, 2020

    I will never recommend or Buy another Ford vehicle again. I bought a new 2020 Ford Transit connect that needs a new transmission already. Its been over... 4 weeks and its still in the shop and I'm still paying a Ford car note. I have retain a Lemon Law Lawyer. I should have bought a Nissan...Ford You Suck......9/29/20

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 17, 2020

    Had a verbal agreement as to fixing a problem but when the time came to have the problem fixed they reneged on that agreement. Now I’m stuck with a defective... car for the next 4 years. Thank you for proving that car sales people really are snakes. DO NOT BUY FROM MURPHY FORD GO SOMEWHERE ELSE!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 24, 2017

    Always great service.................................

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback! We hope to be of service to you again! Take care!

  • 1.0 out of 5
    August 3, 2020

    Richard is horrible sales man don’t deal with him he is clueless and he doesn’t care if he will close a deal or not! Murphy should get rid of him Which... I’m certain it will happen since he won’t close any deals and he don’t know how to negotiate. Customer service and sales must have a profession person not RICHARD

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 24, 2019

    If you want to meet rude and ignorant people go to Murphy Ford. It all starts at the top with their clueless service manager Nick Conte. I have dealt with... three different people there and they are all a bunch of a holes. Take your vehicle elsewhere.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    June 26, 2019

    Buyer Beware unprofessional do not stand behind their trucks worst experience i have had. and i own 5 trucks, Save yourself the aggravation.. ... Typical flim flam men. My sales guy was useless and could not answer any questions. The whole team was very unprofessional and did not even listen to complaints. Bald tires no tireJack etc etc. from vince the salesguy to seth the finance flim flam artist. Watch out... and try to complain to owner, Mr Murphy. He is MIA access will be denied, wont answer or speak to a customer who spent 30000.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    April 27, 2019

    I, had my explorer repaired in your body shop. On 1/3/2019, When it was done I picked it up . drove it .Front end was way off. I called the Service dept.... and was told that ,The alinement they did on front end as good as they could . BECAUSE my drivers side upper control arm was BAD, Well not so, took my explorer to have another alinement done .Told control arm was good Lower ball joint was bad And that was From accident , Which it was in your shop for repairs . The job was not done properly ,Seems like it was hurry up and get it out without checking any steering parts . The tie-rod end on the passengers side was bent like a fishing hook, So mechanic should have checked other parts to so if they were working properly But DIDNOT .or I would not be complaining today. I just might put a bad review in The Delco Times .

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Wm Wood, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from ...us and would like the opportunity to try and make this right with you, if we still can. Wm Wood, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please give us a call (610) 494-8800 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

  • 5.0 out of 5
    March 1, 2019

    Don DeKay was an an amazing sales associate. He took his time, added no pressure, and was very knowledgeable about the cars/inventory. I highly recommend... him!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 5, 2019

    Excellent service and friendly atmosphere I test drove more then one car really liked the explorer it remained me of my van being able to see the whole... road

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 24, 2018

    not trustworthy a lot of talk and no action tried to gouge the most money possible out of me. should of went elsewhere. Liars all the way to the gm... sales guy good at test drive only. Only interested in how much money they can get out of you nothing else

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
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