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INFINITI of Scottsdale

(741 reviews)
Visit INFINITI of Scottsdale
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (480) 389-2396 (480) 389-2396
Used (480) 389-2402 (480) 389-2402
Service (480) 389-3463 (480) 389-3463

Reviews

(741 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Scottsdale from DealerRater.

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Infiniti of Scottsdale has been great for the last 6...

Infiniti of Scottsdale has been great for the last 6 years in servicing my QX60. The car has been so reliable and we have loved it. When it was time for a new car .... of course we chose another Infiniti! Buying a new QX 50 was a very pleasurable experience .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

Everyone we worked with was courteous, professional and...

Everyone we worked with was courteous, professional and knowledgeable about the products we were reviewing. Tony answered all of our questions and presented other options to what we were originally planning, and in the end, his presentation of the lease option is what we decided was best for our circumstances. We appreciate how easy (hassle free) Tony, Tinasche and Courtney made the car buying process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback, from all of us here at INFINITI of Scottsdale!

Couldn’t have made the experience any easier. They...

Couldn’t have made the experience any easier. They delivered the car and paperwork, no surprises friendly efficient service. Whole process took less than an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

I am a repeat customer because of the way I was treated 5...

I am a repeat customer because of the way I was treated 5 years ago. My sales person Bobby Justice is personable, efficient, honest and a great listener! This dealership is interested in keeping my business. They follow up and have paperwork ready as promised. I also like the service department. Also in all, I am a very happy customer!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review!

Honest Hard Working. These folks know how to move product...

Honest Hard Working. These folks know how to move product and make you feel good. I will see them again. Jim Hedine and Jason Smith are top shelf professionals and I will be more than happy to refer others to them. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

Helpful, courteous and very patient. Candi was so helpful...

Helpful, courteous and very patient. Candi was so helpful and patient answering our questions about our new Infiniti ! Paperwork and purchase went very smooth. Everyone on the lot was so friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

I REALLY appreciate how painless Brian T., Tony M., and...

I REALLY appreciate how painless Brian T., Tony M., and Courtney M. made everything. Purchasing a car can become a stressful and convoluted process if working with an ill-intentioned person or company. Not once did i experience anything even remotely close and just want you guys to know how thankful I am! I'd definitely recommend you guys to my family and friends. Thank you all!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Every process with me trading my lease in, and picking a...

Every process with me trading my lease in, and picking a new vehicle was outstanding! This is yet another reason why I enjoy infinity, and continue to buy- lease from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

Great service. I worked with Olga Tony and Brian. Quick...

Great service. I worked with Olga Tony and Brian. Quick and easy, the reason I stuck with Infiniti. Don’t have any bad words to say.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Mr. Bakatar was outstanding while helping us. He was very...

Mr. Bakatar was outstanding while helping us. He was very knowledgeable. He made us feel very comfortable answered all our questions trying his best to ensure me and my wife was satisfied. We thank him for his service. Mr. Bakatar did a wonderful job for the INFINITI of Scottsdale dealership George Williams

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review!