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INFINITI of Scottsdale

(741 reviews)
Visit INFINITI of Scottsdale
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (480) 389-2396 (480) 389-2396
Used (480) 389-2402 (480) 389-2402
Service (480) 389-3463 (480) 389-3463

Reviews

(741 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Scottsdale from DealerRater.

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Excellent experience. Flexible, friendly and attentive....

Excellent experience. Flexible, friendly and attentive. My wife and I felt comfortable working with Jim the Sales Manager and Jason Smith the salesperson Great Job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review!

Tony went above expectations with all his help.Olga was...

Tony went above expectations with all his help.Olga was new but, she did an excellent job. The finance manager Roberta was very helpful. PLEASANT!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Very professional experience. We think we were able to...

Very professional experience. We think we were able to find a win/win once the sake was finalized. Sales rep Jason smith did a good job and sales manager Jim Hedine really helped in putting the deal together.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

What convinced us that this Infiniti dealership was right...

What convinced us that this Infiniti dealership was right for us and our family was the care and interest in our needs that they showed. They truly are trying to do the right thing with their customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Super service - Sales Manager Jim was top notch and our...

Super service - Sales Manager Jim was top notch and our Sales Rep Bobby very knowledgeable and personable. 5 stars! Did not have to wait long at all to sign lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

Excellent service in sales. James Bakalar & Tony...

Excellent service in sales. James Bakalar & Tony Mancillas we’re exceptionally helpful. They, as well as Courtney Mutema, business manager, made getting the paperwork done remarkably easy. In 50 years of buying cars, this was far and away the simplest and easiest.My most notable experience ever! John Duggan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review!

Wonderful dealership with excellent customer service....

Wonderful dealership with excellent customer service. They had exactly what we wanted in a vehicle. We would gladly refer Infiniti of Scottsdale and James Bakalar.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Our experience with Brian and Tony when purchasing our...

Our experience with Brian and Tony when purchasing our 2017 QX60 was fabulous. Courtney handled our paperwork and transaction was seamless. Everyone is extremely friendly and Professional. Buying a car should always be this enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Tony was very helpful with my car buying experience. He...

Tony was very helpful with my car buying experience. He and his team did not add any additional pressure and they went above and beyond to make the process easy for me. Thanks Tony, Courtney, and Olga! Olga even gave me a personal video tour of the vehicle since I was an out of state buyer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

I just bought my second car at Infiniti of Scottsdale and...

I just bought my second car at Infiniti of Scottsdale and both times I was thrilled with the service I received. I got a quote for the car I wanted through email, and was able to finalize everything the next day. I highly recommend Infiniti of Scottsdale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!