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INFINITI of Scottsdale

(741 reviews)
Visit INFINITI of Scottsdale
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (480) 389-2396 (480) 389-2396
Used (480) 389-2402 (480) 389-2402
Service (480) 389-3463 (480) 389-3463

Reviews

(741 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Scottsdale from DealerRater.

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Sold a pre-owned lemon

We were sold a vehicle that should not have been allowed to be on the road. This vehicle has known dangerous technology. It looked great and drove good for the first 100 miles.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Jeanne, for your feedback. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact Kris Schatzberg, our General Manager, at 480-941-0055.

What makes Infiniti of Scottsdale the BEST and ONLY place...

What makes Infiniti of Scottsdale the BEST and ONLY place to purchase a car are the people that work there . They are 100% dedicated and will go far beyond their way to help you and make the process of buying a car a Great and Easy experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your positive feedback!

This is the second car I have purchased from Scottsdale...

This is the second car I have purchased from Scottsdale Infinity, both times I was treated with respect and James was very helpful a great dealership would send friends there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your positive review!

Before buying or leasing vehicle, check for the promised...

Before buying or leasing vehicle, check for the promised features directly tied with the VIN number. I am utterly disappointed to find out the highlight feature promised was missing from my vehicle after it was delivered. Even Though the Lease manager insisted the feature would be active in a matter of days after vehicle was delivered, it turned out to be untrue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Amir and Candi were very helpful getting me into the...

Amir and Candi were very helpful getting me into the exact vehicle I wanted at the price and lease term I requested as well. Made the entire process as easy and painless as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your positive feedback!

Thanks to Tinache, Tony, Courtney & James for going above...

Thanks to Tinache, Tony, Courtney & James for going above our expectations buying our new vehicle. Our 3rd purchase, will be back. Michael McCord . Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your positive feedback!

Tinasche was very helpful with my purchase. He got me the...

Tinasche was very helpful with my purchase. He got me the vehicle I wanted in the price range I was looking for. He and Infiniti of Scottsdale provided great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for your positive feedback!

Dealer response

Thank you for your positive review!

Great experience from beginning to end. Very professional...

Great experience from beginning to end. Very professional with no high pressure tactics. This is my second Infiniti purchase through Infiniti of Scottsdale. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

the place to get an Infiniti in the post-pandemic era

Want an Infiniti in the post-pandemic era? Contact Scottsdale. I was not hunting for an Infiniti car before I happened to test drive one. That experience convinced me of the power and safety of Infiniti, so I started to shop in the local market. The problem is, as an individual worried about COVID-19 early since February, and currently working on a computer science research project related to it, I am super concerned about visiting a local store. It’s lucky to have Infiniti of Scottsdale. I understand it is hard to trust people online, but if you respect others, I believe they will do so as well. The website, emails, demo videos, are super helpful before I decided to have the final visit. Though I am not a native speaker, they have unlimited patience to communicate with me especially James, thanks again! Also, I felt safe and comfortable as walked into the door. Nice and clean, masks on. They helped with my concerns and sanitized the car again before I got the girl home. You can easily find more technical details about Infiniti and this store from other reviews, but I just want to say, based on my own experience, this place is trustful in the post-pandemic era. My best wishes, everyone on this Mother Earth with infinite possibilities, live long and prosper.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Always take care of my Infiniti

Andy Morgan and Kris Schatzberg at the dealership are always great to work with and have always taken care of my Infiniti and I highly recommend letting them maintain your car and when buying my next Infiniti, I know I am going to Infiniti of Scottsdale!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your positive feedback!