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2014 state dealer award
View 2 awards
2014 state dealer award
2020 consumer dealer award

Reviews

(604 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Tustin Acura from DealerRater.

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Excellent

Professional, courteous, friendly, we will recommend friends and families to the dealer and service. Kyle have been very helpful and provide a wonderful service. Wolos has all the knowledges helping us our new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fuel pump software recall

Dary the Service Writer was very polite and efficient. Only problem, other than the recall, was the front side windows stick and make a loud "click" when opening them. According to Dary, this is a common problem and the only fix is to clean the weatherstripping.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

retired

good - when I have a chance I will recommend friends and relatives everybody are friendly and try to answer all the questions I need to know

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding

The service at DCH has always been excellent and it continues to get better. Customer service is a top priority and the service personnel are professional and knowledgeable. I recommend them to everyone owns or is considering purchasing an Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Kudos Kyle

Great experience with Kyle. Work done on time, and as promised. Will use again in the future for subsequent service on my Acura TL vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Fast, Friendly and Excellent Service!

I came in for a recall service and my service associate was George Rodriquez. George was very friendly and efficient. He estimated a 1.5 to 2 hour wait and I was out in about an hour! I have had my Acuras serviced at Tustin Acura for 15 years now and have always been impressed with their service. In fact, it was part of the reason that I opted to buy a new TLX last year. Love the new lounge also!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

TPS replacement

Low pressure signal in one wheel required TPS replacement. Done efficiently. George is superb, charismatic and and a pleasure to deal with all the time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service.

Really pleased with how professional and friendly my service was on my 2018 Acura TLX. Sarah Posell was also very efficient and very, very friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Excellent Service Department

Since purchasing my 2014 RDX from DCH Tustin Acura I have always serviced the car there. Their service staff knows the car and the mechanics do an excellent job. The price of service is competitive. I could probably shop around to find cheaper service, but I trust the Service Department at DCH to keep my RDX running at peak performance. There service staff is great to work with. They always dig into any issue I bring to their attention and keep me informed of any issues that I need to keep an eye for in the future. I believe they have my best interest in mind when it comes to maintaining my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

new MDX purchase

Dealer staff / salesperson is straight to the point when it comes top pricing.. I just did most of the negotiating online and on the phone, and just came in to finalize the deal...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.