Sawgrass Ford

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
970 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 13, 2019

    I have bought 8 vehicles from Sawgrass Ford over 18 years. They always treat me with respect, they are friendly, straight forward and Gary my sales rep... treats me like a friend. He gives me solid advice. Dale the GM is really a pro and very approachable. This place is well run and has ownership for over 20 years that cares.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Sawgrass Ford for all of your automotive needs. Please don't hesitate to cal...l if you'd like further assistance.

  • 5.0 out of 5
    March 17, 2019

    Alex worked with us to purchase a new F150 and covered all the information with us and provided us with a good deal. Thank you

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Beverly, thank you for your kind words and congratulations on your new F150! We're glad Alex could help you out. Please don't hesitate to reach out to... us if there's anything more we can do!

  • 5.0 out of 5
    February 26, 2019

    I love Sawgrass Ford! This is my 3rd vehicle from them and I have gotten a great deal everytime. Steve Levy is my salesman and I love recommending him!

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Bill, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care...!

  • 1.0 out of 5
    February 21, 2019

    Unethical to the Max. I recently purchased a new 2018 Explorer.Among the things advertised and promised was a 632.00 dealer discount. In reading my contract... a few days after the purchase, I realized they did not include the dealer discount. Yes, shame on me for not catching this when signing. However I returned to Sawgrass Ford and was passed around until I was given to John Troia, General Sales Manager. I explained my concern and that I felt they were not being fair not giving me the advertised discount. Despite the fact that I purchased 3 cars here in the past 4 years, John told me if I had wanted the dealer discount, I had to ask for it. I told him that is no way to treat a loyal customer and he said thats how it it. So I left the dealer and called my salesman I explained what happened and advised that I would not give the 5 star review that they asked me to give the day of the purchase. Later that day I received a call from the salesman who said that John Troia agreed to cut me a check for the 632.00 dealer discount if I gave all 5 stars on the Ford Survey. I told the salesman that I didn't trust John Troia due to his poor attitude, but I would comply, which I did. Now the salesman is not returning my calls and I have not received a check. So here is what I see wrong; A. the dealer did not give the discount promised B. The General Sales Manager John Troia offered to pay for a 5 star review C. John Troia reneged on his promise to cut a check for the missing dealer discount If you find any of the above ethical, then by all means, give them your business. But remember, this is the treatment they gave me after buying 3 cars in 4 years. As for me, I'll be reporting this unethical behavior to Andrew Frick at Ford. Its a shame that in 2019 some auto dealers still have not learned the value of repeat customers and ethical business practices

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    Does not recommend this dealer
    Shopped for a new car
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    Dealer Response

    Frank, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Sawgrass F...ord. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (954) 851-9000 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Take care.

  • 5.0 out of 5
    October 22, 2018

    All Ford Sawgrass staff is very professional and responsible. And in the Customer Services area Johan Sedano’s is the best. Kind, attentive, responsible.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Carla, we appreciate your recommendation of our dealership! If there is anything else we can do to assist you, please let us know! Take care!

  • 5.0 out of 5
    October 22, 2018

    Jess is the best advisor I’ve ever dealt with. Highly recommendable.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional questions about your new vehi...cle, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    October 11, 2018

    We went in looking for one vehicle but were so happy with the service from Jay and the prices without the haggle that we bought 2 vehicles. We will definitely... be returning there!!!

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    Shopped for a new car
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    Dealer Response

    Robert, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe... travels!

  • 5.0 out of 5
    October 3, 2018

    If you need to be in and out with superior service, see Jess Horn and his team in the Quick Lane @ Sawgrass Ford.

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    Shopped for a new car
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    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe... travels!

  • 5.0 out of 5
    September 29, 2018

    Got great service from Sawgrass Ford. Even though the shop was behind schedule the Service manager ensured I had transportation home. The repair was prompt... after car was assessed. Service advisor E'Lisa was quick to update me at each step!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Teresa, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe... travels!

  • 5.0 out of 5
    September 4, 2018

    Vehicle was dropped off the day before and is was ready by noon the next day. They also did a total inspection, since I mentioned I was driving the vehicle... out of town. Excellent service was provided by Johan Sedano!

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    Came in for service or repair
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