Reviews
Samuel was easy to work with and very prompt and
Samuel was easy to work with and very prompt and responsive however the finance person appeared to be rather unhappy to be there, was slow and after two weeks it’s still unclear if she did what she said she was going to do. Not a great way to end an otherwise decent transaction. Giving her the benefit of the doubt, perhaps she was just having a bad day.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Samuel met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! General Manager Ralph Sorrentino
Not a routine repair
This was a difficult repair involving a hard-to-find part on an older car. All was handled well. Would have been good to have known up front that it would take several days to locate and install the part, but the service department may not have known that going in. Probably didn?t. All worked out well in the end.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault
Wonderful
Very clean! Comfortable and friendly. Glad I found this dealer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault
Luis valdez Washington great
Luis valdez Was the Best i highly regommeb hime please come siempre him
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault
Great Customer Service
I brought my Corvette in for scheduled maintenance service. Elise was awesome and she was very pleasant. She didn?t pressure me to add unnecessary repairs. She also had my car washed, which was a pleasant surprise.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault
Oil change and tire rotation
Very kind and professional . The shop was quite busy at the time of my appointment. I decided to wait for my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, James, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault
Elise
Elise was great!! She explained everything I needed to repair my suv via email because I was out of town. She had my truck done by the time I was back in town to mitigate any transportation inconvenience since the dealership no longer offer loaners.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault
Sonja was pleasant but NOT a good service agent.
Sonja was pleasant but NOT a good service agent. Gave me a list of +3000
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Amanda Burby is a dream to work with!
Amanda Burby is a dream to work with! She gave us the information we needed and time to discuss. Quick and easy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino
Vehicle Service
May service experience was great! I made an appointment for service with Jim Ellis - Atlanta which was promptly obtained. Upon arrival, my service representative (Retanza Grier) was waiting for me and quickly prepared all paperwork and had my vehicle taken back for service. My only complaint would be the cost of the a replacement battery, diagnostic and labor which exceeded $400.00 which is more than I expected to spend... nonetheless, Ms. Grier treated me with phenomenal customer service!! 2 thumbs up for this employee!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback, Garland! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault