Jim Ellis Chevrolet of Atlanta

If a service is going to take twice as long as they tell me I?d like to know that ahead of time. I was told it would take about an hour to have a key programmed. It took 2 hours. I had my 3 kids with me and because the service took so long it ran into lunch time. We had a granola bar for a snack but have you ever sat in a waiting room with 3 hungry kids? Plus we had other plans and errands and people to meet and because this service was delayed it made us late for our other appointments. Id much rather have been told it would take longer and then be pleasantly surprised if they finished early. Apparently I wasn?t the only one with delay issues. Every person in the waiting room has been there long past the expected time. They too had to make phone calls to reschedule other appointments. It?s rude and inconsiderate to keep people waiting and not be up front about it. Loan was very pleasant to work with and did give us a bit of a discount. I missed my next appointment because the car service ran late and I still had to pay for that visit. Its very frustrating when you schedule out your day based on what someone has told you and then the time spent is double what they said it would be. Also the kid area needs to be spruced up. Blocks are great, legos are great, toy cars would be nice (it is a dealership after all?). Just some food for thought.

I had a great experience excellent customer service

I called the dealership to see if they had a Bolt I could test drive. Amanda was the salesperson I was connected with and she was great. She let us test drive a couple cars and gave us time to think and talk without being pushy.

So far, so good! I am getting updates on when my vehicle will arrive which is great!

I waited over 2 hours to be told the requested fobs were not available and was not happy.

Miscommunications about when the car would be completed and gross misquote and mistakes in final price of maintenance. Was told the car was ready for pickup and when I arrived was told the part had "just arrived' and that the car wouldn't be ready for three more days. When dropped the car off on a Thursday, specified that family members from out of town would be visiting that weekend and I'd like to wait on any repairs that couldn't be completed by the weekend, so this miscommunication broke our agreement. When I asked about solutions was told I could "rent a car". Also, the car was insulted for being a 2009 and it was implied it wasn't well kept. Over the phone discussed work order, prices, and authorization and was quoted a price - $2994 - including tax. When arrived for pickup on Monday, was told the total was $3699. Upon questioning was told the original quote "didn't include tax". Upon further investigation it was discovered that the service department hadn't removed the "core charge" of $500, and the final bill was reduced. After owning Chevy's for the past 25 years, this wasn't the service or treatment that I'm accustomed to or expect from a dealership. While no one was overtly rude, the miscommunication between service department in the garage and at the desk was appalling and a price mistake of $500 in unacceptable.

Responsive and personable . The service agent was very knowledgeable and quick and effective in solving mechanical concerns.

It's easy to make an appointment by calling--online scheduling not really possible at this point. Service writer was great and kept me informed with the vehicle's service while I was waiting. Work was completed quickly and to my satisfaction.

I had an appointment but the line was long. They were unaware of my appointment and what I was there for. It would be nice if there was a system that makes them aware. This will make the check-in process smoother. Also, I was quoted different prices and I was not happy about that

Arranged to have a brand new car purchased with a weeks notice. Provide everything that was asked of me. Drive 6 hours to pick up the car and find out that the backup camera was broken and some of the accessories were not installed, even though they said it was "ready. They told me to just have my local dealer fix the camera and giving me the run around about refunding the accessories I paid for but never got. Empty promises and souring experience. Bought the car for my wife's anniversary gift, but instead of it being a happy thing all I think about when I see it is the problem I'm still dealing with almost a month later.